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POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.
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POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, Application Analyst, Customer Care Technician, Contact Center Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent, Helpdesk Support Analyst, Software Support, etc.
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We are hiring for a friendly and highly analytical customer service specialist to join our customer care team. A top-notch Online Chat Representative will demonstrate excellent time management skills and be passionate about customer service and self-improvement.
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Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required. Previous experience in a customer service role is preferred.
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Providing training to new customer service agents. Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
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In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
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Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Immediately escalating serious complaints or issues that you are not equipped to deal with.
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Bachelor's degree in business, communications, or a related field may be advantageous. Liaising with colleagues or managers to find the best solutions to customers' issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
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The ability to speak a second language may be advantageous. Sound judgment and excellent problem-solving skills. Maintaining a polite, helpful, and professional manner at all times. Respecting client confidentiality at all times.
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Superb written and verbal communication skills. Salary: $ 100,000.00 150,000.00 Per Year. High school diploma or GED. Employment Type: Full-Time. Familiarizing yourself with new products and services as they are introduced.
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Attending workshops and meetings as required. The ability to respond appropriately under pressure. A positive attitude and the ability to build relationships with clients. The flexibility to work irregular hours, when required.
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We are hiring for a friendly and highly analytical customer service specialist to join our customer care team.
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We are hiring for a friendly and highly analytical customer service specialist to join our customer care team.
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We are hiring for a friendly and highly analytical customer service specialist to join our customer care team.
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5 Common Interview Mistakes
Everyone's interview process is unique in some form or fashion. Like most, your interview process is crafted so you can get the most information out of your candidates to increase hiring confidence and make the right hiring decisions. However, there are often small problems in interview processes that could ultimately affect the success of hiring decisions.
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When tax time rolls around, the last thing you want to worry about is having to track down a W-2 from your former employer. Many times you won’t have to because the IRS requires companies to send these forms to all current and former employees who have earned more than $600 in the last year. Unfortunately, there are employers who don’t do what they’re supposed to. There are even times where something else may happen that prevents the W-2 from getting where it’s supposed to go.
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Structured vs Unstructured Interviews
The goal of an interview is to evaluate candidates based on their skills, personality, and knowledge. You want to choose the BEST candidate from your candidate pool, so the interview is something you can't mess up. As you begin planning your interview process, one of the major decisions you'll face is whether the interview should be a structured vs unstructured interview. So let's take a dive into the differences and sort out which circumstances warrant which interview process.
How to Describe Your Personality with Examples
Imagine you’re in an elevator with the CEO of your dream company and you get to talking. The conversation is going well and you start to imagine yourself working for their company when the CEO turns around and asks you “tell me a bit about yourself.” Would this catch you off guard or would you be able to give a clear and succinct description of who you are?