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The IT Help Desk Manager is responsible for the daily operations of the Help Desk, which aims to triage and quickly address or accurately route incoming issues and requests while providing excellent customer service experience.
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CSA is currently seeking a Help Desk Specialist to support the Naval Sea Command (NAVSEA), located at the Norfolk Naval Shipyard in Portsmouth, VA. The successful candidate should be technical, customer service oriented, and enthusiastic with respect to the nature of work.
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Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work.
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The Help Desk Technician will be graded on meeting customer service/satisfaction goals, properly distributing information between Trust Tech staff and the client, and improving business acumen and technical skills.
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Empower customer independence by encouraging the use of Service Desk knowledgebase, online training, vendor specific materials, and other self-help resources; Certifications: Desktop Support Technician, Technical Support Professional (HDI) Help Desk Institute; Windows 10, Office 365 (MCSA) Microsoft Certified Solutions Associate; Apple Certified Support Professional (ACSP); Net+, Security+ (CompTIA); Mobile Device Management (AirWatch, JAMF, Meraki); IT Service Management - Foundation (ITIL) Information Technology Infrastructure Library.
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Experience with Help Desk/Customer service ITSM ticketing system usage and experience, i.e. ServiceNow. A minimum of 2 years of related work experience, ideally working in a technical related field on a customer service Help Desk. Bachelor's degree preferred.
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Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 25 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk.
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Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.
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Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
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Outlook, Exchange, Windows 7, Windows 10, Active Directory, Troubleshooting, Customer support, Call center, O365, Support, Phone support, Mobile device, Servicenow, Printers, Hardware, customer service, office 365, software support, Help desk, Help desk support, Service desk, Ticketing system, Desktop, Password reset, Microsoft office, Application support, Remote support, Hardware support, A+, Imaging.
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The core competencies successful IT Help Desk Manager (MSP) applicants should possess are outstanding leadership, communication, interpersonal, and customer service skills, as well as advanced technical knowledge, procedures for project management, and strategic planning.
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Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
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Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.
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The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment.
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The IT Help Desk Specialist should have a mix of technical and customer service skills and be passionate about technology and helping people. Keywords:Boca Raton FL Jobs, IT Help Desk Specialist, Active Directory, Windows, OS X, Office, Outlook, Adobe, Exchange File Server, Macintosh, PC Hardware, Printers, Scanners, Mobile Devices, iOS, Android, PC Connectivity, Ethernet, TCP/IP, VPN, WiFi, Firewalls, Network, Networking, Florida Recruiters, Information Technology Jobs, IT Jobs, Florida Recruiting.
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