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The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.
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This position serves as Chief of Integrity and Compliance Support for the OIC Integrity and Compliance Section and supervisor for five staff who support Integrity and Compliance, OARVP and customer service efforts in OIC.
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The ideal candidate must be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast- paced environment, and achieve excellence in customer service through compassion and genuine care for all patients while ensuring all medication needs and regulatory compliance standards are met.
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As a Vehicle Service Specialist (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles.
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Responsible for handling incoming and outgoing telephone calls regarding group and member inquiries as well as inquiries from Sales, Customer Service, Agent Support, Compliance, Social Services, Care Management, Finance, and other groups as needed.
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Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
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Call Center, Collections, Account Resolution, Debt, Receivable, Sales, Retail, Customer Service, Customer Care, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee.
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Customer service, sales, customer issue resolution- 75% Customer service and career growth mindset. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
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TRAINING AND EXPERIENCE:Two years experience in a similar healthcare setting is preferred; customer service experience is strongly preferred; BLS/CPR: current or within 60 days of hire; through the American Red Cross or American Heart Association.
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With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Basic vehicle service tasks, Oil, tires, fluids- 25.
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Possesses professional knowledge of the field compliance, Oversight Accountability Visualization and Reporting Platform (OARVP) and customer service processes in order to assess, design, implement, and evaluate products, services, and activities.
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The Technical Specialist is also responsible for new equipment commissioning and training at customer sites with minimal supervision. As the Technical Specialist , you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites.
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Identifies opportunities and shares insight on how to improve patient care and customer service. Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.
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We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. Ability to learn and perform basic vehicle service tasks.
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