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Certifications: Desktop Support Technician, Technical Support Professional (HDI) Help Desk Institute; Windows 10, Office 365 (MCSA) Microsoft Certified Solutions Associate; Apple Certified Support Professional (ACSP); Net+, Security+ (CompTIA); Mobile Device Management (AirWatch, JAMF, Meraki); IT Service Management - Foundation (ITIL) Information Technology Infrastructure Library.
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As a Customer Support Manager, you are a key member of the team and represent Mr. Appliance and Mr. Electric on support calls. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
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As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation.
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Provides positive and instructive technical and customer service support for other Box Office Associates by answering questions, and assisting them on the Ticketmaster system and the Archtics system.
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You have experience in a customer facing role, including a customer service representative, sales floor associate, or retail associate, within a fast moving environment OR have developed exceptional technical problem solving skills through relevant coursework or degree.
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Flexible in work assignments and work hours to include some evenings and weekendsPREFERRED QUALIFICATIONS:Industry experience related to one or more programs offeredExperience in working with international students in an academic advising, academic support, and /or career development contextStrong technological skills and experience using various software, programs, and toolsExperience with Salesforce (Customer Relation Management system) and Banner mainframe database system.
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Under the supervision of the Customer Support Center Manager and Associate Vice President of Nursing and Clinical Support, the Telehealth Nurse performs all functions necessary to ensure that calls are handled efficiently and professionally, promoting overall customer service and satisfaction.
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Serve as the Alfa Systems Analyst by collaborating with internal and external partners to manage system configuration, profiles, provide account maintenance, create dashboards & reports, and provide support & training.
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The Legal Specialist II provides complex administrative court support for all case types within the court system requiring a high level of responsibility to the court including records management and customer service.
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Knowledge of quantitative and qualitative data collection techniques, methodologies, equipment, processes, and procedures · Experience with at least one data processing/statistical package or programming language (e.g., SPSS, SAS, Stata, R, Python) · Ability to multitask, pay attention to detail, and exhibit excellent customer service.
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Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS.
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Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.
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General Summary: The Associate, Systems Analyst will be responsible for supporting the vision, strategy, and roadmap for one or more digital products/platforms, in support of the HCA enterprise digital roadmap.
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This role will support discovery, requirements gathering, process documentation, configuration, and implementation management of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, marketing, sales, service, and reporting.
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Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management.
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customer service associate system support jobs
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