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The Product Specialist will also be involved in Impact Daily Management (IDM) and process improvement towards a better customer support experience. Provide support and assistance to all areas of the business including customers, distribution, customer care, outside sales, operations and engineering in the specification, development and commercialization of the product line.
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The Lead Customer Experience Specialist (LCXS) will support CX Specialists and customers as the subject matter expert as it relates to product knowledge and customer care.
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Provide patient care to accurately support pharma programs and triage to appropriate teams when required. Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.
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Work with customer support to advise an RMA, product replacement or appropriate re-training. Consult with senior members and leadership to determine if a malfunction has occurred by assessing run files, evidence gathered from the customer, manufacturing records, associated complaints, and product labeling.
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The workforce planning analyst role oversees our Product Specialist and Enterprise Support capacity. Customer Care Engineer. Its no secret that SaaS and cloud programing are here to stay, but those programs (and our customers who use them) can only be as successful as the Technical Support team working behind the scenes.
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Customer Care - Product Support Specialist - Remote. Works closely with Customer Support and Field Personnel to dispatch PSRs to patient locations as required to resolve patient issues and ensure patient safety.
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Train and Develop the Product Support Specialist (s) in repairing product according to Bobs Outlet standards,(available in specific outlet locations only) Product Support Managers are TEAM members within the Bobs Discount Furniture organization and play a vital role by assuring Stores receive inventory and stage merchandise in a manner consistent with the Companys vision; assisting and enabling Stores to achieve established Sales expectations and minimizing shrink while achieving Customer Experience guidelines as defined by the Company.
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This individual will work closely with product managers from the specific teams they support and become the voice of the customer and customer care team. Partner in operational areas that work closely to the product organization to support business and customer needs across EarnIn. Become an expert in assigned product areas both on product mechanics, policies and customer care experience, insights and procedures.
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Operations Specialist to support Product Liability Ops team's growing need of inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process.
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Reporting to the Manager of Customer Support , we are looking for a Customer Advocate (T1). Previous experience in a high-volume support/customer service role. Industry knowledge in "green industry" field management (i.e. landscaping, tree care, etc.
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The Clinical Training Specialist will work in conjunction with the Clinical Service Manager, Territory Manager, Customer Care, Clinical Business Manager, District Sales Manager, Managed Care team, Sales Training, Regional Business Director, and Insulet's Customer base as appropriate in order to meet the commercial and clinical needs in their assigned District/Territory for the purpose of increasing referrals and sustaining patients on Omnipod portfolio of product.
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By knowing our product offerings inside and out, you will become an expert and take ownership of improving ways to deliver exceptional customer service and refine customer support solutions.
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Our support team is an integral part of our business and every day they are on the front lines helping thousands of StyleSeat Pros and Clients troubleshoot and replicate technical issues while providing high-quality product support so our customers can get back to growing their business or booking with their beauty squad.
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We are seeking highly motivated and experienced Loan Application Support Specialists to join our dynamic team on-site in Northbrook, Chicago, IL. As a seasoned professional in areas of customer care or sales, the successful candidate will play a crucial role in ensuring our customers receive exceptional service and support regarding their online applications and loan product information.
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They will work directly with the HSO Orthodontic Sales Specialist and Aligner Customer Care team in assigned territories, with all aspects of aligner sales and account support.
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