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The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc. Answer phones, including taking reservations and directing calls as needed.
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Make a difference at our hotel by covering all bellperson, and concierge responsibilities: luggage services, restaurant/tour reservations, and hotel/city information. Assure that all guests and luggage are safely transported to/from assigned destination.
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Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service.
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Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/residents needs.
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Oversee the day-to-day operations of the concierge desks, including managing the guest experience (check in/out, luggage assistance, transportation arrangements, and reservations.
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When company guest services vehicles are available on property, responsibilities may also include, but are not limited to inspecting vehicles following guidelines, cleaning the vehicle inside and out, assisting guests in and out of the vehicle, loading, unloading, and transporting guests' luggage, communicating with dispatch, and ensuring guests comfort while traveling.
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From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting in a concierge role to accommodate special requests, offer suggestions of the “happenings” in the hotel or surrounding area to ensure they enjoy their stay.
$20ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Daily - Communicate with Front Desk Agents, Concierge, Valet, Sales and Catering, and Housekeeping regarding reservations needs. Weekly - Communicate with Concierge, Front Office and Sales Departments to ensure upcoming reservations needs are communicated.
$11.4 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed. Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports.
$17 - $20 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Receive, store, or deliver luggage or mail. Make dining and other reservations, and obtain tickets for events. Front Desk Supervisor Guest Service Manager Assistant General Manager. Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
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Obtain information on flight schedules and make or confirm airline reservations. + Coordinate luggage delivery and holding for queued guests with Guest Services team. + Assist guests with luggage retrieval and storage.
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Assists visitors with parking validations, beverage offerings, coat & luggage storage and provide brief overview of key areas within the office space (i.e., restrooms, beverages, destination.
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Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. Offer bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door.
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Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
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HHM Hotels is proud to be an equal-opportunity employer. Knowledge of the local community, attractions and events. Provide information about local attractions and events. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
ExpandApply NowActive JobUpdated 2 days ago
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