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The Fraud Manager will be a key leader and advisor to Chegg Leaders to manage and mitigate payment fraud, chargeback risks, and platform abuse. Advanced modeling skills in Excel, SQL, Python/R, or equivalent languages, and Tableau or similar business intelligence or data visualization tools.
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Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook) The Analyst role will liaise with our offshore business partner on payment exception activities, aid in resolution for escalations, and consult on complex issues.
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Proficient in Excel must be able to do vlookup, pivot tables, and other basic formulas. This position will also be cross-trained with other aspects within our marketing team that include, but not limited to, Amazon chargeback maintenance, product information generation, and other miscellaneous duties.
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Technical proficiency with GSuite, Salesforce, Jira, Kibana, MicroStrategy, Google Sheets and Microsoft Excel (including pivot tables, formulas, filtering/sorting) Handle the efficacy of external vendors & services used for fraud prevention & chargeback operations.
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Required Microsoft Excel knowledge with pivot tables, VLOOKUP, building formulas, and conditional formatting at a minimum. Research and analyze chargeback data both banking and credit card.
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Capture and analyze key chargeback data points across multiple sources on a weekly/monthly basis. Advanced proficiency in Microsoft Access and Excel (macros, pivots, lookups, etc). Report on operational performance and collaborate with key stake holders to drive data-driven solutions, improve performance, and reduce chargebacks using advance Excel and PowerPoint tools.
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KEY RESPONSIBILITIES Daily processing/ scheduling of chargeback claims from major retailers. Investigate and analyze dispute chargeback on Vendor portals. Work closely with the Sales, Logistic team, and customers to resolve any discrepancies with chargebacks and ensure incorrect deductions are reversed SKILLS, QUALITIES AND BEHAVIOURS Apparel industry experience is a must Experience with Major’s vendor portals Ability to communicate effectively (both written and verbal) Proficient in Excel.
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Advanced modeling skills in Excel, SQL, or equivalent query languages, and Tableau or similar business intelligence or data visualization tools. Ensure financial plans, forecasts, and reporting appropriately reflect fraud and chargeback risks.
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Conduct start-to-end monthly and pricing chargeback audit validations and submissions. MUST HAVE advanced proficiency in Excel (VLOOKUPS, Pivot Tables, building and writing complex formulas.
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Analyze chargeback process and design a way to lessen number of deductions and process more efficiently. OVERVIEW: Assist manager in Sales Administration in the following areas: Sales Promotional claim validation and processing, Sales MDF program analysis, Sales Related chargeback resolution, and various special projects.
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Responsible for investigating and responding to customer chargeback requests. Proficiency in understanding and use of personal computers, Excel, Word, e-mail, and 10-key adding machine or calculator skills.
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We arelooking for a Sales Claims Coordinator who will be responsible for assisting manager in Sales Administration in the followingareas: Sales Promotional claim validation and processing, Sales MDF programanalysis, Sales Related chargeback resolution, and various special projects.
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BasicM/S Office skills including Word, Excel (V Look Ups, Pivot Tables), PowerPoint. 6-12 months claims analyst experience or similar banking, invoicing, month-end closing experience (accounting experience is not required.
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Assist with the maintenance of the computerized Preventative Maintenance Program (Angus AnyWhere) and monitor, dispatch and follow-up on tenant requests, preparation of monthly chargeback reporting.
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Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Prepare and file Sales and Use tax returns monthly and quarterly in multiple states.
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