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At CGI Federal we call our professionals members to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company.
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Two years PBX or comparable (call center and/or high volume telephone management) experience required. Two years PBX or comparable (call center and/or high volume telephone management) experience required.
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We perform outpatient surgical procedures in ENT, General, Gastroenterology, Gynecology, Ophthalmology, Orthopedic, Pain Management, Podiatry, Spinal, Urology. Previous experience in an ambulatory surgical center strongly preferred.
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Perform real time monitoring of call center activities and offer recommendations to rebalance workforce allocation to Leadership as necessary to ensure adherence to service level expectations.
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10+ years of supervisory experience in a call center environment. 5+ years of supervisory experience in a call center environment. #LI-CM1 #RSS #Remote Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration.
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Retrieve, organize, analyze, and synthesize complex subject matter and assist in transforming it into instructional objectives that drives service levels, performance management, and easy-to-understand materials for specific audiences (Internal customers, Customer Service Representatives, Call Center Management, Supervisors.
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Objectives may include new distributor onboarding, training, call center management, post issue servicing, licensing, and appointment, and/or claims processing. 8 years of experience in annuity product sales, relationship management, and/or annuity operations.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Call Center management experience preferred. The responsibility of the Customer Service Manager to manage/drive local production and effectiveness of the Call Center Operations while facilitating the maximization of resources to achieve superior customer satisfaction, productivity, efficiencies and economic goals.
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As the Sr. Consultant, Workforce Management, you will partner closely with the Contact Center/Claim Center/Operations Management Team by forecasting, scheduling, planning, and making recommendations for improvements.
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Tasks to focus primarily upon call center technologies (e.g., Genesys, Nuance, etc. The Senior Voice Tech Support Analyst is responsible for supporting Call Center phone-based activities and provides vendor support for specified functional area of the Voice Technology operation.
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We are a same day surgery center, hours Monday - Friday, no on-call or weekends. Participates in center quality meetings, medical executive meetings and other management meetings upon request from the Medical Director.
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Onondaga Center is hiring a Assistant Director of Nursing (ADON) in Minoa, NY. Onondaga Center for Rehabilitation and Nursing is an 82-bed rehabilitation and skilled nursing facility located in a residential neighborhood in the picturesque village of Minoa, New York. We pledge to be innovative in our processes and procedures and to continually set the standard of excellence among skilled nursing facilities, where residents find their physical, social and spiritual needs met by caring, compassionate people.
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The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. Works with various levels of management to provide real-time information on call center performance that could affect.
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Assists in taking an active lead in strategy formation for improving call center stats and loss mitigation solicitation. Position Summary : Performs the duties of a Loan Resolution Specialist, but is also called upon to assists in the management of the staff, with emphasis on cash collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments.
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Call center management. If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents.
$30,000 - $40,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago
call center management jobs
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