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Six (6) months of call center, customer service, insurance, or medical experience preferred. Our contact center BPO (Business Process Outsourcing), allows us to create tailored partnerships that financially support our nonprofit programs.
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Experience with Call Center software (Five9, In-Contact, or similar) (a plus) 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred.
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Call Center operating metrics and performance management experience (a plus) This position requires someone with extreme customer empathy and soft skills, experienced in patient care health care case management engagement.
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Responsible for driving the execution of a portfolio of projects, delegating responsibility to team members, project support resources and core contact center management. The Customer Service Director is responsible for the daily oversight and management of a team of call center advocates (615 FTE.
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If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.
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Serve as primary contact to all regulatory oversight agencies for incident reporting, including but not limited to the NYS Justice Center, OPWDD DOH, OASAS, and OMH. Assist with hotline call investigations as directed by the Regional Compliance Officer.
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Contact center technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience. As the PSE carries responsibilities for NICE's cross-platform messaging, technical expertise should include call center operations, telephony and cloud computing.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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There are several reasons why Thomaston consistently ranks among the top 100 small towns in America, and Upson Regional Medical Center is proud to be a part of what makes our region a great place to call home.
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Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Inbound call center experience preferred.
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We are looking for Call Center Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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Prior contact center or customer service experience is required. Minimum of three (3) years in a call center environment. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
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Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor or customer contact regarding exception reasons and internal operational follow-up to remedy any shipment issues.
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Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice of the Customer, Customer Experience Management, Agent Performance Management, and Workforce Management.
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Call Center Representative. PRIMARY PURPOSE : To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
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