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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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Experience working in a fast paced, collections call center environment. Work with business partners to identify staffing gaps, agent patterns, MTD metrics. Ensuring daily call records are received, campaigns are started on time and remain running efficiently, analyzing dialer metrics and reporting, making recommendations to improve efficiency, ensuring policy and regulatory requirements are followed, collaborating closely with business partners including Telephony, helping with upgrades/installs, and assisting with the implementations of projects related to the dialer.
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The Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional and ethical approach.
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The Product Support Analyst updates content management systems and database admin environments to support call center end user productivity. The Product Support Analyst is a key role within the Health Initiatives team serving as the primary liaison for technology-based solutions between product design/development teams and call center end users.
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Assess HR Service Center contact volume and other performance trends to determine gaps in knowledge management content and accessibility for customers or HR Service Center agent to quickly access answers to questions.
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Developing detailed designs in the following areas: voice (inbound toll services, carrier routing, VoIP, unified communications), agent desktop integration, IP-IVR, applications integration (call recording, workforce management, CTI integration.
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As a service agent/call center agent at Majorel, you are our voice to the customers, and you inspire people from across the entire world every day by providing personal and efficient service.
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The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Provides direct oversight and management of daily operations of the Technical Call Center, including appropriate staffing levels, customer escalation management, customer complaint processing, and TSG Agent performance management.
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NexRep has innovated the home agent contact center model by focusing on agent operations and sourcing that delivers professional level agents that match client customer profiles. NexRep is a virtual call center offering more than 50 years of combined experience in call center management.
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BIILINGUAL CALL CENTER AGENT AMTEX INSURANCE Constitution General Agency Llc. How to Submit an Application: After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the INTELLIGENCE SPECIALIST job info - US Department of the Air Force - Agency Wide Charleston AFB, SC above, thus jobseekers who feel they have not met the requirements including education, age, etc.
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The Supervisor will ensure CSR transitions are handled appropriately in addition to the development and delivery of client reporting, call center agent metrics, performance measurements, process development, documentation and implementation.
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Recent and relevant help desk or call center experience. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation.
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For more information, visit Essential Duties and Responsibilities: - Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
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Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints. 10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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