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Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
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The RSR assists in business unit's compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable.
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Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
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Promotes the Banks image in the community by participating in community activities, involve and participate in community service organizations to assist in compliance with the Community Reinvestment Act. Other duties as assignedQualifications and Education Requirements One to Three years in managerial experience preferred with knowledge in banking and branch operations.
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Position Summary: The Branch Manager is responsible for building, motivating and retaining a strong team to deliver a sales and customer service experience that leads to achievement of branch sales, growth and service goals.
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There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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Manage allocation of people and financial resources for branch operations. Collaborate and consult with branch employees, colleagues, and mid-level managers. Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
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Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures. Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management Preferred Area of Experience: Management or supervisory experience Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management.
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BRANCH MANAGER LEVELS: Branch Manager Levels I - IV are determined by new or existing guidelines. Job Title: Branch Manager. Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
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Position Title: Relationship Banker Department: Retail Position Reports to: Branch Manager Position Supervises: No Direct Reports Position Summary: A Relationship Banker will delivers exceptional customer experience while proactively providing solutions, building relationships, and helping consumer and small business customers achieve their financial goals.
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Manage the schedule and the daily operations of the teller line. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
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Works in conjunction with the Market Manager to ensure effective and proactive management of the Branch. Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
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Works with Branch Service Manager to provide support in all areas of branch operations including new account, teller, and safe deposit box. Attends training and demonstrates a strong knowledge of policies and procedures to ensure compliance with the laws and regulations governing financial institutions: including Bank Secrecy Act (BSA), Anti Money Laundering (AML) legislation, Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security, Bank Protection Act and various other regulations.
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Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
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The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports.
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