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Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. Provide advanced troubleshooting and resolution of security products such as HBSS, Nessus Agent (ACAS), and Carbon Black.
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Knowledge about the following areas: Remedy, BMC, Active Directory. CompTIA Security + (required) From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
$104,000 - $166,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Mid-level knowledge of the BMC Remedy ITSM suite and associated consoles (e.g., Software Asset. Baseboard Management Controller (BMC) Atrium Configuration Management Database. Mid-level knowledge of both BMC Internal Reporting Tool (BIRT), BMC Analytics and.
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Experience working with an enterprise ticketing system such as BMC Remedy. Securing, operating, sustaining the on-prem and hybrid-cloud software defined data center using CISCO, F5, Palo Alto and VMWare's NSX-T systems along with native cloud tools 24x7 including rotational on-call and after-hours patching requirements.
$112,000 - $179,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred) Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred.
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Experience with a ticketing system such as BMC Remedy, ServiceNow, ITSM+, etc. Experience with a ticketing system such as BMC Remedy, ServiceNow, ITSM+, etc. Extensive experience working with virtual environments using VMware and VDI applications.
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This position will require working knowledge of ITSM best practices, BMC Remedy and practical experience. Registrations, Licensure Requirements or CertificationsITIL Foundation certification required, advanced certification strongly preferred including Problem, project management and BMC technology certifications.
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1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and. 1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and. Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
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At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via BMC Remedy, ServiceNow or similar.
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At least 5 years' experience in with Mobile application development, mobile device management solutions such as Airwatch, Mobile Iron, Intune is a plus. The candidate should demonstrate strong technical knowledge and experience with cloud-based and on-prem Enterprise Mobility Management (EMM) tools, Microsoft Intune, VMware WorkspaceOne UEM. Ability to engage with business and IT stakeholders, across multiple Platform to solve complex technology challenges.
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Acceptable to also have a background selling ServiceNow, Zendesk, Freshservice, or BMC Helix (Remedy). Acceptable to also have a background selling ServiceNow, Zendesk, Freshservice, or BMC Helix (Remedy.
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The Customer's BMC Remedy ticketing system fulfills service requests and incidents submitted by personnel regarding the Customer's mission systems and supported facilities. Our client immediately needs Java development support utilizing BMC Remedy API services.
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Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow. Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow.
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Knowledge of BMC Remedy ITSM and CMDB software technology for the enterprise. Knowledge of the Remedy SmartIT and Atrium CMDB is a critical component to the IT Configuration Management process effectiveness and operational performance.
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Implement rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAM. Participate in other ITIL processes (configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management.
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