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The Contact Center Representative (Agent) is responsible for assisting customers with account research, problem solving, online banking access and debit card disputes. Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.
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Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. Cash Management experience in a regulated banking environment, understanding of basic NACHA operating rules (returns, exception item processing), retail payment experience.
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2 years bank operations or bank treasury Solutions operations experience preferred. We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Receive new vendor requests, prepare, and verify ACH banking information with the vendor, send the form for approval, and set up new vendor accounts. The Accounts Payable Specialist provides support to the organization’s accounting and operations department.
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The investigator works closely with various teams within retail banking and operations to assist with the investigation and deterrence of fraud against First Foundation Bank. This role requires the ability to triage work assigned; conduct research utilizing various methods and provide clear and timely documentation of all findings.
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These activities include EFT/deposit and alternative delivery channels including ATM/debit card production/repair, CIS/householding, internet Banking, bill payment, mobile banking, telephone banking, mobile deposit and, ACH origination and receipt, wire transfers, and retirement accounts.
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Partner with ACH Operations team to interact with personnel from various banking institutions and internal departments, to resolve issues in regards to transaction settlements. Bachelors degree preferred or equivalent banking operations experience (2-5 years.
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Assist ACH Operations team with troubleshooting any issues that may arise in the ACH transmission process with the related bank and Paylocitys development team to ensure effective resolution.
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Description Summary:The Treasury Operations Accountant role includes managing bank accounts, maintaining general ledger records, performing banking operations and cash management transaction processing.
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We are seeking to hire an experienced Operations Associate to perform various monitoring and processing tasks related to the day-to-day deposit operations of the Bank. Responsibilities: Monitor and address ACH and Check matters including unposted items, stop payments, insufficient items, returns, reclamations, and chargebacks.
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Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed.
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This position is designed to support the internal Banking Team, with the primary responsibility for handling daily ACH file processing & transmission. This person should have experience handling ACH file processing and a basic understanding of NACHA rules.
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40% Address and resolves a wide range of complex questions from both external and internal customers regarding business banking services including Business Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business products from incoming calls and emails.
$21.63 - $28.87 an hourExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Experience handling ACH file transmission a plus. Adhere to operational controls, including applicable laws, rules and regulations impacting ACH services and policies. Responsible for processing and uploading daily ACH files, and verifying that all files were successfully transmitted and accepted by each bank.
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Job Description This position is within Private Banking Operations with direct support to Digital Direct Banking Operations primarily consisting of debit card processing, dispute and Reg E processing, check processing, and daily fed settlement processing.
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