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The IT Technician will provide technical assistance and training to SPC team members on the use of hardware, software, AV and communication equipment. Configure and install hardware/software AV and communication equipment at jobsites.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Experience working with AV equipment along with Zoom and MS Teams Knowledge of Server-side scripting (Nice to have but not necessary) Knowledge of Power BI (nice to have)Our Values These five fundamentals guide how we achieve value: Integrity: We do what we say we are going to do.
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Assist with quarterly hardware security checks and Cybersecurity Awareness TrainingAssist with IT Dashboard to report key metrics such as ticket volume, categories and turnaround time, email traffic volumes, security breach attempts, and measure progress on Network Drive Data clean-up projects.
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Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
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Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by supportProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
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Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
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Must be familiar with multiple makes/models of desktops and laptops and be able to troubleshoot and escalate as appropriateMac OS X and Windows troubleshooting and configuration skillsMobile and tablet device troubleshooting and configuration skills (iOS and Android)Knowledge of Network Essentials, Intune and Microsoft 365, VoIP systems, and basic AV skills.
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Technical proficiency of Microsoft Office 365 productivity software, O365 Administration, Microsoft Exchange administration, AD/AAD hybrid environments, standard and wireless networking (WiFi), Apple iOS, Android devices, network and local printers, AV software, and the use of Remote Management tools.
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Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
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Functional knowledge of AV equipment (videoconferencing products, projectors, switchers, presentation technology and control systems) Knowledge of Apple operating systems and hardware. Passaic County Community College is seeking qualified applicants for the Part time AV-IT Support Technician position.
Part-timeExpandUpdated Yesterday - UpvoteDownvoteShare Job
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Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware. The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
$65,000 - $75,000ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues. Role: AV Support Technician. Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
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Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems. Control: Familiarity with Crestron control systems and associated hardware.
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OBJECTIVE: As the Technical Support Specialist, under the supervision of the Director - Managed Services, you will assist in first-level troubleshooting and monitoring of AV technology, PC's, LED displays and related technology.
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Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts. Provide On-call support if required outside business hours on a rotational basis. As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following.
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