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Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (, form and medical record requests.
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The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network.
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TRAINING AND EXPERIENCE:Competencies required:Excellent communication, facilitation, and presentation skillsFocused on complianceDemonstrates continuous growthQuality-drivenService-orientedExcels at time managementAbility to communicate to patients concisely and clearlyAbility to listen, express compassion and empathy, and communicate with a patient centric mindsetMinimum one year practice-based experience or in a similar healthcare setting preferred.
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Assists with patient registration, check in/check out, appointment scheduling, and scheduling of tests and treatments, and referrals. The Medical Assistant I, Certified provides routine clinical and administrative support to providers and other health care team members in an outpatient clinic setting.
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Provide care coordination or case management services to those served including but not limited to: information and referral services, education, consultation, appointment scheduling, and participation in school meetings.
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Grow the branch customer base through proactive outbound business development activities including workplace banking, developing referral networks, appointment setting and outbound calling campaigns.
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Description:The Medical Assistant II, Certified provides routine clinical and administrative support to providers and other health care team members in an outpatient clinic setting. Skills:epic, rma, health care, internal medicine, Customer service, Bls, Cma, Medical, PhlebotomyTop Skills Details:epic,rma,health care,internal medicineAdditional Skills & Qualifications:Requires high school diploma or GED. Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required.
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Preferred Experience: Experience gained while working in a medical office, hospital, inpatient/outpatient clinic, Ancillary Service, Call Center, Care of Community Care, Consult Scheduling, Direct Scheduling, Interdisciplinary Coordinated Care Delivery Models, PACT TEMLETS, Patient Systems, Radiology/Imaging/Nuclear Medicine, Specialty Clinics, Veterans Appointment Request, VistA Scheduling Graphical User Interface (VS GUI), Ward.
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This job performs appointment scheduling and medical assistant functions within a clinic setting. Preferred - Related experience in a clinic or medical office setting. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
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The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
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The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen.
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Provides nursing support with various functions such as; invasive procedures, medication administration, performing appointment and registration scheduling functions. Work Experience:Completion of a 160 hour Externship Required or 6 months direct patient care experience in an outpatient setting Required Licenses:BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association RequiredKnowledge, Skills and Abilities:Knowledge of medical office practice.
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One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) requiredORminim um three (3) years of total customer facing/customer service experience required with minimum of one (1) year of medical office setting if charge entry is not required.
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Also supports the business by providing effective customer service to patients, vendors, insurance companies and other medical facilities while handling patient scheduling needs, insurance verification and referral sources, as well as any administrative department inquires.
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Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider, appointment scheduling. · Completion of Medical Assistant or practical nursing training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of one-year experience in medical office setting as a Medical Assistant or like role.
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