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Workforce Manager & Ops Analyst
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$57,300 - $114,700 a year
Full-time
- The OpportunityThe Workforce Manager & Operations Analyst is a key member of the Operations team supporting the Five9 Workforce Optimization tool, data analytics, client reporting, operational efficiency projects and problem resolution.
- This individual will interface on a regular basis with the Operations leadership team to recommend solutions and efficiency projects, report out on status and business returns of existing projects and develop templates to create efficiencies within existing reporting requirements.
- What You’ll Work OnDevelop and maintain staffing forecasts to ensure adequate coverage across all channels (phone, email, chat, social media, etc
- Analyze data to identify trends, issues, and opportunities for improvement in operations and workforce management.
- Create and produce daily/weekly/monthly operational reports to track key performance metrics and provide insights to business leaders.
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