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VP Service Management
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$255,000 a year
Full-time
- As part of the Technology Operations Organization, the Vice President of Service Management is responsible for overseeing and managing all aspects of automation and business transformation efforts which includes: Change Management, Configuration Management for our B2B and B2C business operations through adherence to ITIL best practices.
- Implement network optimizations, such as traffic engineering, QoS, and caching mechanisms.
- Develop continuous improvement projects for our platforms through the analysis of end customer feedback, incidents, root cause analysis, and platform performance measures across all internal OSS/BSS systems and customer facing services.
- Create a scalable configuration management environment and toolset that integrates into change and incident management processes.
- Experience with business process improvement methodologies such as Kaizen and/or Six Sigma
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