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Voltage Regulator Support Engineer - Military Veterans

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EatonWaukesha, WI
  • Eaton s Power Systems Division is currently seeking a Voltage Regulator Support Engineer to join our team.
  • This position is based at our Waukesha, WI facility located on Badger Dr.
  • This position is primarily responsible for providing post-sales support from within the Voltage Regulator Support Group.
  • This support will include product troubleshooting and issue resolution, facilitating warranty or service involvement, customer training, service-related customer visits, and writing and editing of product documentation.
  • Performance of these duties to satisfy the customer needs regarding customer use of voltage regulator products is imperative.
  • In addition, this position must effectively and efficiently communicate with customers, participate in customer resolution activities, and be involved in product training activities.
  • Making what matters work at Eaton takes the passion of every employee around the world.
  • We create an environment where creativity, invention and discovery become reality, each and every day.
  • It s where bold, bright professionals like you can reach your full potential and where you can help us reach ours.
  • + Responsible to perform troubleshooting, and testing supporting equipment analysis investigations and providing technical guidance for repairs in the field or returned to internal/external service providers to improve customer experience.
  • + Responsible for providing organization with information relative to trending product data from the field and through direct Voice-of-Customer interactions to enhance quality, corrective actions, and new product development.
  • + Maintain an in-depth knowledge of the voltage regulator apparatus and associated products with continuous training to better be able to perform key functions of the position.
  • + Assist as requested in the organization of, or participate in, customer visits, plant tours, or customer witness testing to cultivate customer relations and experience.
  • + Participate and lead customer training for Voltage Regulators products at the factory and sites around the United States, and Internationally to build customer familiarity and comfort with the products and cultivate customer relationships.
  • + Write, edit, and update voltage regulator product literature to help promote our products and meet the needs of users.
  • + Utilize the applicable Voltage Regulator Support Group Q-Pulse database to record and create detailed records describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner.
  • This data will be utilized to enhance product quality, display value to customers and in new product development.
  • + Continuously review and update voltage regulator training presentation to keep them current and relevant.
  • When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
  • + Bachelor s degree in a technical field from an accredited institution
  • + Must be able to work in the United States without corporate sponsorship now and within the future
  • + No relocation benefit is being offered for this position.
  • Only candidates within a 50-mile radius of Waukesha, WI will be considered.
  • Active Duty Military Service member candidates are exempt from the geographical area limitation.
  • + 2 years in the role as a Service Technician experience in customer service-related position
  • + Production, Manufacturing, Quality, Field Service or Engineering experience in an electrical / mechanical equipment or Power Systems products
  • + Knowledge of technical and commercial aspects of product design, manufacture, and application.
  • + PC application experience including MS Office products.
  • + Knowledge of SAP
  • + Effective problem-solving skills
  • + Excellent communication skills
  • + Strong interpersonal skills
  • + Attention to detail
  • + Ability to multi-task and quickly set priorities
  • We are committed to ensuring equal employment opportunities for all job applicants and employees.
  • Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
  • We provide benefits that are industry competitive and focused on employee well-being.
  • Listed below are programs that are offered globally, but program availabilities may vary by site.
  • + Flexible work options to help balance work/life demands (at participating Eaton sites)
  • + Healthcare/retirement savings programs
  • + Competitive compensation packages to reward skills and performance
  • + Tuition assistance or financial help for ongoing learning and development
  • + Health, Dental, Vision & Wellness programs
  • + Donation matching (U.S., Canada, Puerto Rico)
  • Eaton considers qualified applicants regardless of criminal histories, consistent with local laws.
  • To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412
  • What you will get from usEaton s mission is to improve the quality of life and the environment through the use of power management technologies and services.
  • We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power more safely, more efficiently and more reliably.
  • We create an environment where creativity, invention and discovery become reality, each day.
  • Eaton s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries.
  • We have approximately 85,000 employees.
  • We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.
  • Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
  • We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.
  • In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.
  • We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company s operations by at least 50 percent by 2030.
  • We are ethical, passionate, accountable, efficient, transparent and committed to learning.
  • We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
  • Region: North America US/Puerto Rico
  • Organization: PSD Power Systems Division
  • Job Level: Individual Contributor
  • Is remote work (i.e. working from home or another Eaton facility) allowed for this position?
  • Does this position offer relocation?
  • Travel: Yes, 25 % of the Time
  • Eaton is an Equal Opportunity and Affirmative Action Employer.
  • Eaton is committed to ensuring equal employment opportunities for all job applicants and employees.

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