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Voice Senior Engineer Cisco

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American Express Global Business TravelJuneau, AK
  • Job Description: Voice Senior Engineer Cisco American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.
  • With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
  • Were moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.
  • Our clients success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.
  • As the worlds largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
  • Get ready to make impressions that will last.
  • Role: The Voice Senior Engineer provides architecture direction, design, implementation, and support services for Voice and associated Unified Communications services across the enterprise, including Cisco Unified Contact Centre Enterprise (UCCE).
  • In partnership with multiple vendor partners, architects solutions to drive business growth and support business optimization.
  • Applies oversight and direction to vendor partners for platform solutions, change management, and optimization.
  • The role requires strong experience of Cisco ICM/CM enterprise scale platforms, preferably in a CCaaS environment and knowledge of Cisco UC / CC platform, incorporating IM services.
  • Experience of integrating these solutions into an enterprise infrastructure platform, with WAN/LAN, Active Directory, and Single sign-on, is also required.
  • Knowledge and experience of carrier inbound SIP services is a requirement, and experience in using SIP features strongly preferable.
  • Experience of integration with Intelligent Virtual Assistant, and similar technologies a benefit.
  • This will be part of a global team with presence in North America, UK and India.
  • This position will be North America.
  • Ensures technical design documentation is completed to a high standardKey Qualifications: Minimum 5 years overall Voice experience with 2 years of experience working with Cisco ICM/CM platforms, including deployment activities CCNA, CCNP, CCIE Voice preferred Knowledge of Cisco VXml, CVP, PG, Finesse, Jabber, EGain Cisco Scripting knowledge a plus.
  • Strong knowledge of VoIP protocols, and QoS Knowledge of carrier SIP services Experience with NICE and EGain solutions an advantage Ability to work with business partners to understand requirements and translate into technical solutions Team Player with proven communication, organizational, and strong interpersonal skills.
  • The role requires significant interaction with many different teams across a global company.
  • Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges.
  • This job summary highlights your key responsibilities.
  • However, as you can appreciate, you may be asked and required to carry out other specific tasks as necessary in order to establish, through a spirit of teamwork and co-operation, an effective and efficient departmental operation.
  • GBT Recruitment Privacy Statement ( American Express Global Business Travel (GBT) is the worlds leading business partner for managed travel.
  • We help companies and employees prosper by making sure travelers are present where and when it matters.
  • We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries.
  • Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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