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Voice of the Customer Insights Specialist
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$63,150 - $90,000 a year
Full-time
- Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.
- Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
- Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
- LI-EC2 Job Duties and Responsibilities DISH is seeking a Voice of Customer (VOC) and Customer Experience Journey Analyst to join our award-winning Customer Experience Transformation Team (CXT) and assist us in leveraging innovative analytics to help the business make informed decisions about customer experience for our DISH Wireless businesses.
- You will deepen the company’s empathy for customers by ensuring appropriate measures, processes, and tools are in place to drive an industry-leading customer experience.
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