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Visitor Services Associate (VSA - Harding Museum

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Ohio History ConnectionMarion, OH
  • The Ohio History Connection's mission is to
  • Spark discovery of Ohio's stories.
  • Embrace the present, share the past and transform the future.
  • Visitor Services Associate (VSA), PT, Year-Round
  • Warren G. Harding Presidential Library & Museum
  • We're seeking warm, friendly, history-loving individuals to join our team of Visitor Services Associates (VSA).
  • This position is at the recently restored former home of Warren G. Harding who was elected president of the United States in 1920.
  • VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; gift shop, admissions, membership products and services sales and transactions; providing telephone coverage; and general site tasks.
  • Essential Duties and Responsibilities
  • Contribute to an outstanding visitor experience by providing superior service during every interaction through reflective and active listening, addressing visitor needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
  • Project warmth, caring and friendliness.
  • Clearly and accurately communicate product and services information in order to aid in visitor decision process
  • Responsible for researching and resolving concerns and feedback to ensure visitor retention and satisfaction.
  • Act as visitor advocate providing the feedback to appropriate Ohio History Connection department or program.
  • Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.
  • Responsible for facilitating general and group admissions transactions.
  • Provide general assistance to the retail operations of the Ohio History Connection by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.
  • High school diploma or equivalent;
  • Previous visitor or customer service-related experience helpful but not required
  • Job Posted by ApplicantPro

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