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Vice President, Customer Success
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- We are a team of physicians and public health experts (Stanford, Dartmouth, Harvard, Mass. General), technologists (athenahealth, Apple, Amazon, Meta, Flatiron), healthcare innovators (Oscar, Aledade, Stellar, Arcadia) and experienced risk management professionals (CVS/Aetna, Humana, Cigna, United, Bridgewater) who believe that primary care providers (PCPs) are the key to the United States’ future health.
- Pearl recently announced a strategic partnership to proliferate value-based care with Walgreens, one of the largest healthcare companies in the country.
- As the Vice President (VP) of Customer Success (CS) you will be responsible for driving strategy to skillfully engage with physician practices and health systems in a value-based care context, with a primary focus on customer performance, satisfaction and retention.
- You will own the quality assurance strategy for development of relationships and performance of Pearl’s Primary Care provider and Enterprise customers, and serve as the primary point of escalation for the Customer Success team.
- Success involves overseeing enablement of program and product fluency, defining and implementing client delight and satisfaction activities that define our service model at scale, driving performance in value-based care, and securing contractual renewal as applicable.
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