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User Success Consultant
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- Associate’s degree in a related field and a minimum of three years experience providing desktop and user support; or an equivalent combination of education and experience.
- Experience in mixed-platform computing environment with integrated directory service (Active Directory) including support for a large-scale deployment of domain-joined endpoints.
- In-depth knowledge and experience with Windows and Apple operating systems and client environments, including mid-level to advanced troubleshooting skills in areas like client security, troubleshooting system performance, device logging and settings (Windows Registry, macOS plist/Console, etc.)
- Knowledge of iPhone/iOS and Android mobile phones and tablets including device troubleshooting, connecting to wireless networks, cloud backup/restore capabilities, and connecting mobile devices to enterprise services like email.
- Exceptional troubleshooting skills with IT hardware and classroom technology, including, but not limited to: Apple and Windows-based desktops, laptops, tablets, projectors, printers, scanners, etc.
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