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Urban Outfitters Key Holder Full - Time

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Urban OutfittersLouisville, KY
  • The Key Holder collaborates with the store management team in the supervision of daily store operations.
  • Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.
  • Brand Ambassador: acts as a brand representative reflective of company values
  • Customer Engagement: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
  • Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
  • Lead by Example: actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
  • Share Knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
  • Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
  • Store Operations: supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
  • Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
  • Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Mentorship: supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
  • Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
  • Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
  • The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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