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Tribune - Star: Customer Service Representative

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Tribune - StarTerre Haute, IN
  • NOW HIRING FULL TIMECustomer Service RepresentativePosition OverviewGreets customers and answers incoming telephone calls from customers, managers and carriers.
  • Operates Vision Data system to record and retrieve information necessary to help the customer.
  • Maintains the subscriber/non-subscriber file.
  • Acknowledges necessary need to retain and acquire current and new subscribers.
  • This position reports to the Director of Operations and primarily works 40 hours a week.
  • The Customer Service Representative must be able to work weekends and Holidays when needed.
  • The Customer Service Representative must assume all line duties as needed and operate within acceptable parameters as outlined in the CNHI employee handbook, the job description and any and all other requirements established by the Director of Operations.
  • The Customer Service Representative works collaboratively in a team environment and represents the Terre Haute Tribune-Star in a positive manner at all times.
  • Job Duties and ResponsibilitiesAssists customers with their service requests by verifying customer information to ensure accuracy this includes the processing of starts, stops, service errors and messages.
  • Assists customers with auto pay transactions and initial set up of auto pay accounts.
  • Assists customer with the set up and activation of their Digital accounts.
  • Attends and participates in company classes and meetings to gain and maintain skills and information.
  • Learn basics of classifieds sales and be able to back up classified representative when he/she is at lunch break or off work.
  • Process various reports for mailroom and press run and Director of Operations’ use.
  • This would include Manifests, Bundle Tops, Press Reports, Mail Labels and District Manager reports.
  • Verifies all starts through customer contacts using daily start reports.
  • Contacts all customers within expire dates to confirm that they’ve received their bills and are aware of their stop status.
  • Acquires new starts through telephone sales and acquisition realizing the necessity to meet current set goals.
  • Assists the Independent Contractors with subscriber questions and purchasing of supplies.
  • General knowledge of the workings of other departments.
  • Performs other duties as assigned.
  • Physical Demands Restock/ take inventory of the supplies in the closet on a daily basis as needed.
  • Must be able to lift a minimum of 50lbs.
  • Position may require long periods of computer use and sitting at a desk.
  • Minimum QualificationsHigh School diploma or equivalent.
  • At least one year of sales/telemarketing or customer-service related experience.
  • Must be able to type a minimum of 30 words per minute.
  • Good spelling and effective communication skills are necessary.
  • Must possess effective problem-solving skills.
  • Must have customer-driven philosophy.
  • NOTE: This job description in no way states or implies that these are the only duties to be performed by this employee.
  • The employee will be required to follow any other instructions and to perform any other duties upon the request of the individual’s immediate manager.

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