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Training and Development Coordinator (Restaurant Operations)

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Curry Up NowSouth San Francisco, CA
  • Curry Up Now started in 2009 with a single food truck roaming the streets of Burlingame.
  • With great success and an amazing team behind us, we’ve since expanded to three food trucks, six brick & mortar restaurants and two craft cocktail bars and have started franchising across the US.
  • Even though we have great plans to continually expand in the future, we’re still a small company and will always be a small company at heart.
  • This means our employees aren't a faceless number to us.
  • We cherish each and every employee as they really are the only reason we keep doing what we're doing.
  • JOB TITLE: Training and Development Coordinator
  • REPORTS TO: Corporate Leadership
  • DIRECT REPORTS: None, currently
  • Paid Vacation accrued based on hire date according to company policy
  • Sick Leave (earned according to local mandates)
  • Medical Insurance (Paid 50% by the company after 60-day collaboration period)
  • Discounted meals at all company-owned restaurants
  • Learning and Development Program Design, Implementation, and Execution
  • Continuous Quality Improvement in all locations
  • Understanding Federal, State, Local Training Mandates
  • Culture Development in Corporate and Franchise Stores
  • Kitchen/Service/Hospitality Instructional Design and Execution
  • IT (Point of Sale, Microsoft Word, Excel, Powerpoint proficiency)
  • Public Relations (Representation of the Curry Up Now Brand)
  • Bar and Service Training Support
  • Office/Admin – Documentation of Franchise Training Experiences and Needs
  • Special Events – Launching/Training of new stores, training events
  • Two to four years training, learning and development, instructional design experience in the restaurant or hospitality industry preferred
  • Demonstrated success in training and people development
  • Knowledge of OSHA and EEOC regulations, restaurant/food safety procedures, federal and state employment training laws
  • Must have excellent computer and Point of Sale (POS) skills with a proficiency in Word, Excel, and the ability to navigate through the Internet and various software platforms used by the company
  • Ability to successfully perform and teach all job duties of all positions in the restaurant
  • Ability to work a minimum of 55 hours a week when necessary
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language with a preferred ability to conduct business in the Spanish language
  • Possesses basic math skill (add, subtract, multiply, divide)
  • Places a value on diversity, community, and shows respect for others
  • Proven ability to problem solve and handle high stress situations
  • Ability to interpret financial statements and understand contributing factors in relation to training programs
  • Must be prepared to multitask in accordance with the demands of the business
  • Ability to identify and anticipate opportunities and implement corrective action steps
  • Ability to work weekends, holidays, and evenings
  • Position will be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.
  • The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area.
  • Care must be exercised to wear appropriate attire such as skid resistant shoes.
  • The job description below is intended to describe the general nature and level of work being performed by the employees assigned to this position.
  • It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
  • The Company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.
  • This job description does not constitute a contract for employment and may be changed at the discretion of Corporate Leadership with or without notice.
  • Responsible for the overall training cycle for Curry Up Now employees in both Franchise and Corporate Operations.
  • Works with the Director of Franchise Operations and Human Resources to create and implement learning and development programs sustainable for growth.
  • Oversees the development of individuals through consistent engagement in training.
  • Sets performance metrics, evaluates productivity, and helps Curry Up Now Franchisee’s and Corporate employees create short and long-term plans for growth and development within the company.
  • The Training and Development Coordinator is responsible for increasing sales and profits through proper people training and development and displaying excellent leadership practice.
  • This mid-level coordinator role provides training leadership, direction, and support to all Curry Up Now staff with the overall goal of ensuring the effective operation and success of the company through learning and development initiatives.
  • The Training and Development Coordinator consistently demonstrates, as well as enforces, company policies, practices, and procedures.
  • Sales and Profits
  • Develops and implements creative and targeted team-building and training strategies for company restaurants to ensure optimal sales and earnings for all
  • Assists in maximizing profits and Area by controlling expenses within established budget guidelines for training
  • Identifies, evaluates and responds appropriately to labor efficiency problems
  • Supports restaurant management in employee training needs
  • Operations and Quality Standards
  • Ensure all restaurants meet or exceed Curry Up Now’s Operations and Quality Standards through proper training and learning and development initiatives
  • Performs visitations at each restaurant as assigned on a frequent basis to ensure culinary staff and service staff understands strengths and developmental opportunities as they relate to quality and training standards.
  • Provides a summary of visitations to corporate leaders regularly
  • Creates and maintains training schedules with Corporate according to business demand
  • Acts as onsite manager to provide coverage when necessary
  • Collaborate with Operations Directors on all menu offerings/changes/pricing as it relates to transferring this knowledge through training
  • Completes and maintains an accurate training and development assessment report for each restaurant in the assigned area on an ongoing basis
  • Develops and implements action plans to rectify negative assessments
  • Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
  • Follows and enforces compliance with all brand standards, company policies and procedures
  • Hospitality, Culture, and Community Involvement
  • Responds immediately to all customer and employee issues to ensure guest satisfaction has been achieved
  • Checks with service staff and managers often to monitor employee and guest satisfaction, interaction, and engagement.
  • Responds with appropriate training accordingly.
  • Helps Managers in identifying potential problems and develop solutions
  • Monitors progress of Manager’s ability to invoke positive change among their team
  • Responsible for providing direction to the Managers with regards to achieving the standard that is established in the Curry Up Now standards and values
  • Understands and is capable of telling the “story” of Curry Up Now
  • how it was started, what it means and how it relates to communities in which our restaurants are located
  • Identifies opportunities for partnerships with other local organizations in terms of staff development and innovation in learning and development initiatives
  • Promotes corporate citizenship and social responsibility
  • Recruiting and Retention
  • Responsible for assisting in staffing, training, retention and turnover
  • Forecasts staffing needs with Corporate Leadership in relation to skill sets of staff on the schedule
  • Works collaboratively with HR to create and maintain plans for developing internal candidates for promotion
  • Training and People Development
  • Assist in the Development, implementation, execution, and monitoring of training programs
  • Supervises, schedules, engages, and executes all training for all staff
  • Conducts training for managers and service staff on new products and refresher training as necessary
  • Conducts training and orientation sessions for all staff
  • Works with Corporate to train Managers in use of performance development tools
  • Assists in creating brochures, multimedia visual aids and presentations for training materials
  • Ensures proper training of Certified Trainer Trainees and monitors effectiveness of designated training stores
  • Creates ongoing testing and evaluation processes which are aligned with the IDP process
  • Helps to trains staff in changes in company policy or procedures
  • Assists in identifying potential problems and develop solutions
  • Assists in preparing and implementing budget for all learning and development initiatives
  • Evaluates needs of company and plan training programs accordingly
  • Leads Curry Up Now employees in classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
  • Develops Continuous Improvement Program and leads the CQI (Continuous Quality Improvement) initiative for the restaurant brand
  • Build solid cross-functional relationships
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
  • Works with service and culinary management team to define potential issues/problems and assist the restaurant management team in building solutions
  • Always be a walking billboard for our brand!

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