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Tour Guide

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State of MontanaWhitehall, MT
Full-time
  • /THE*OUTSIDE*IS IN US ALL./Please remember to attach the required Resume and Supplemental Question listed in this announcement.
  • Applications missing the requested documents will be considered incomplete and may not progress further in the process.
  • Documents not requested will not be considered in the recruitment process.
  • This position is open until filled with the first screening on March 8, 2021.
  • You must apply through the State of Montana Career site.
  • The primary role of this position is leading cave tours, but it includes other duties as well.
  • Special Information:*These seasonal positions are responsible for leading groups of up to 30 visitors on the two-mile, two-hour cave tour.
  • While conducting tours the guide conveys to visitors the natural, historic, and cultural features of the cave and park.
  • Guides are also responsible for the safety and comfort of visitors.
  • Guides provide information and direction to visitors on a regular basis and perform routine maintenance tasks when necessary.
  • Must be able to walk approximately 2 miles per tour with over 600 steps, three times per day in varying weather conditions, requires stooping and bending, and navigating several hundred steps.
  • Routine cleaning duties are also important parts of this position more so while COVID-19 affects Montana State Park operations.
  • Must have a valid driver's license.
  • Weekend and summer holiday work required.
  • The work week is 40 hours with variable day time shifts.
  • Lewis & Clark Caverns State Park lies between Yellowstone and Glacier National Parks and is surrounded by beautiful public lands featuring majestic Rocky Mountain scenery as well as world-class blue-ribbon trout streams.
  • This area is an outdoor lovers haven with endless recreational opportunities throughout the summer season.
  • Identity of applicants who become finalists may be released to the public if the Department deems it necessary.
  • Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance.
  • Other benefits include retirement, paid vacation, sick and holidays.
  • This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
  • A successful applicant will be subject to a background investigation.
  • Women and minorities are under-represented in this job category and are encouraged to apply.
  • Job Duties:*Conducts up to three guided tours of the cave daily with up to 35 visitors per tour.
  • Interprets geological and historical aspects of the cave in an entertaining and informative manner.
  • Monitors tour groups to ensure visitor safety and that cave resources are protected.
  • Regularly uses effective communications skills and practices quality customer service principles.
  • May train new seasonal staff on all facets of conducting cave tours, routine maintenance tasks, and Upper Visitor Center information desk operations.
  • May mentor new guides in training, and/or park volunteers, AmeriCorps members and student interns.
  • Staffs visitor center information desk; answers phone and personal inquiries from the general public; explains Park, Parks Division and Department programs and rules and regulations.
  • May sell cave tour, day use and camping permits, park passes and assist in tracking visitation.
  • Disseminates information on other state parks or tourist attractions in the area as well as fishing access sites, and historical sites.
  • When working in this position the incumbent must gain a working knowledge of Lewis & Clark Caverns State Park, the Parks Division and Department of Fish, Wildlife and Parks policies.
  • Frequently performs visitor center and restroom cleaning, garbage collection, light landscaping and facilities maintenance duties.
  • The duties assigned to this position are performed in a variety of outdoor and indoor settings throughout the park.
  • Must be able to move 50-pound objects, Will work outside in all kinds of weather including snow, rain, and extreme heat.
  • Knowledge, Skills and Abilities:*This position requires an effective working knowledge of public speaking and customer service.
  • The ability to identify and interpret park resources such as birds, plants, mammals, cultural and historic artifacts, and local and regional geology is required.
  • Can successfully operate electronic cash register, electronic media devices.
  • Must be able to perform basic cleaning tasks such as sweeping, mopping or scrubbing using chemical cleaning agents.
  • Possess or obtain current First Aid and CPR/AED certification.
  • Have the ability to learn, understand and effectively explain Park, Parks Division, and Department policies and regulations to the general public.
  • Must plan and organize tasks efficiently; establish positive working relationships with co-workers and management; work well with the public and be able to communicate effectively.
  • Must be able to follow written and verbal instructions.
  • Must be able to effectively deal with angry and verbally abusive individuals who are dissatisfied with FWP fees, policies, and actions.
  • Must be able to use tact, courtesy, poise, alertness and good judgement in public contacts.
  • Must develop a working knowledgeable of site location and available recreational opportunities at public recreational sites in the region's jurisdiction.
  • Minimum Qualifications (Education and Experience):*The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent to a high school diploma or equivalent and some working experience in a public service setting.
  • Experience in park or natural resource management, tourism public education or a communication field is preferred but not required.
  • Other combinations of education and experience will be considered on a case-by-case basis.

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