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Ticketing Manager

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OakviewgroupfacilitiesAustin, TX
  • b'*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.
  • /nDescription/nWe are building an organization that serves our fans, community and partners through world-class entertainment, sports and events.
  • We believe in being authentically Austin.
  • This means staying true to what makes Austin, Austin by rolling up our sleeves to get things done, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks and stretching our potential.
  • This position will provide Moody Center clients with comprehensive event management and ticketing services.
  • Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, supervising staff, day of show production, and settlement.
  • Product specialization will include Host, Archtics, TM1, Entry, and Account Manager.
  • The position is to be a key contributor to the ticketing team.
  • /nEssential Duties & Responsibilities:/n
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Build all events in the Archtics database and assist Premium Sales & Services Team with season renewals and member presales, including setting up Account Manager for sales to our premium ticket members.
  • Manage Box Office team members including an Assistant Ticketing Manager and aid this position with hiring, scheduling, and training part-time staff as needed.
  • Advise and manage reporting for the venue and its promoter clients.
  • Ensure the venue is maximizing its use of Ticketmaster products and services.
  • Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
  • Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
  • Responsible for day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
  • Setup scanners, gates, rules, exceptions, load events, and archive with the Ticketmaster Entry system.
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
  • Serve as manager on duty for assigned events and shows.
  • Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT./n
  • Perform all other duties as assigned by Director of Ticketing.
  • /nRequired Experience & Qualifications:/n
  • The qualifications listed below represent the credentials necessary to perform the essential functions of this position.
  • To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent verbal and written communication and documentation skills.
  • Experience training and managing staff.
  • Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
  • Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Skilled in conflict resolution.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.
  • Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred.
  • The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
  • Thus, OVG requires COVID-19 vaccinations of all employees, sub-contractors, and vendors.

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