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Ticketing Associate

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Live Nation WorldwideAustin, TX
  • Job Summary:WHO ARE WE?
  • Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
  • Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
  • Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
  • These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
  • For additional information, visit www.
  • livenationentertainment.com. WHO ARE YOU?
  • Passionate and driven, with an entrepreneurial spirit.
  • Resourceful, innovative, forward-thinking, and collaborative.
  • At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!
  • THE BRAND MANAGEMENT TEAMThe Sponsorship Ticketing team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division.
  • We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns.
  • If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you.
  • If you're ready to do the best work of your life, we should talk.
  • THE JOBThe Ticketing Associate position covers many areas.
  • Primarily, they will manage all Local Sponsorship Ticket Bank ticket requests and work along side the Local Venue Brand Managers who oversee and manage all venue client sponsorships, programs, sponsor operations and activities on a localized level.
  • This includes daily, weekly, monthly reporting, submitting of sponsor ticket bank ticket requests, working as an operational liaison between the Local Venue Brand Management Team and Local Ticketing Team, and providing comprehensive reporting to internal and external teams.
  • They will also advise for potential tool development, efficiency gains, and process streamlining to maintain a high operational support for our sponsor clients.
  • The Ticketing Associate also will generally support internal projects relating to LNE sponsorship deals, assisting in new product local sponsorship support and development, as well as being involved in key requirements from Ticket Managers, Brand Managers, National support teams related to cross functional sponsorship offers.
  • WHAT THIS ROLE WILL DOManage ALL Local Sponsorship Ticket Bank Ticket Request.
  • Create and maintain ticket bank spreadsheets for 100+ Sponsors.
  • Field all ticket requests from all Sponsor clients with ticket banks.
  • Enter info on all orders into ticket bank sheets or designated cms platformEnter orders into TRC (Ticket Resource Center).
  • Once orders are processed and fulfilled, lead client communication surrounding ticket access.
  • Manage any customer service issues related to clients not being able to access tix.
  • Send out weekly Event and/or event pricing lists to multiple Sponsors.
  • Track money spent and proactively communicate with Brand Managers any potential overages.
  • Invoice for any amounts spent over bank allowance/outside of ticket bank funds.
  • Secure additional perks (i.e. VIP lounge, parking) for clients when requested.
  • COVID-19 vaccination will be required for this position subject to legally valid exemptions.
  • Proven ability to learn new software and systems.
  • EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
  • You will be working in an inclusive environment and be encouraged to bring your whole self to work.
  • We will do all that we can to help you successfully balance your work and homelife.
  • As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
  • It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
  • We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
  • We also afford equal employment opportunities to qualified individuals with a disability.
  • For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
  • As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
  • Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
  • Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
  • Live Nation will also provide reasonable religious accommodations on a case by case basis.
  • HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  • Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
  • Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
  • Associated topics: retail, sales, sales account executive, sales associate, sales associates, sales representative, seller, ticket scanner, ticket scanning, ticket seller

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