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Ticketing Assistant

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Broadway DirectAustin, TX
  • The role of Ticketing Assistant will support the Broadway Direct Sales & Ticketing team with the programming management of ticketing related operations.
  • Broadway Direct, founded by the Nederlander Organization, is a national consumer brand that is an official and trusted source for all things Broadway.
  • Broadway Direct presents its customers with relevant Broadway news as well as informing consumers where to purchase authentic tickets online for any Broadway show in NYC and Broadway shows on tour across the country.
  • Ticketing operations is at the core of what we do and how we help our shows succeed.
  • For many customers, the first interaction they have with a show is their ticket purchase, which we help to make a seamless process.
  • We achieve this by working in an agile environment with a focus on innovation and teamwork.
  • The Nederlander Organization and Broadway Direct are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment.
  • The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions.
  • We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.
  • As such, we are an equal opportunity employer and value diversity at our organization.
  • To that end, our hiring process is objective, and we have all candidates go through the same initial screening experience by completing the Bryq assessment which is a twenty-minute online bias-free assessment which enables us to screen candidates based only on the job requirements.
  • Upon applying for this position, all candidates will be sent an assessment which must be completed in order to be considered for the role.
  • The Ticketing Assistant will support the Broadway Direct Sales & Ticketing team.
  • Assisting in the coordination of programming shows with our internal ticketing systems and ticketing partners.
  • Helping build and manage digital ticket lotteries using our proprietary software.
  • Providing general administrative support to the Sales & Ticketing team: scheduling, filing, invoicing, industry relations, etc.
  • Vetting ticketing programming online to ensure accuracy and functionality.
  • Working on sales analysis projects as needed.
  • Assisting with coverage for other Sales & Ticketing department duties.
  • Assisting with customer service inquiries.
  • Excellent and creative written and verbal communication skills.
  • Experience with Microsoft Office (especially Excel).
  • Mac proficiency preferred.
  • Experience with Ticketmaster a bonus.
  • Acute attention to detail and the ability to prioritize and manage several projects at once is required.
  • Proficiency in working independently and self-starting within the context of a collaborative team.
  • Passion for Broadway and live events marketing.
  • Starting salary commensurate with experience.
  • A regular work week is 40 hours per week, Monday ?
  • A desktop computer will be provided in the office.
  • Remote work is not permitted unless approved by Senior Management.
  • A standard company confidentiality agreement/NDA is required.
  • Group Medical and limited Dental Insurance
  • Term Life Insurance
  • Accidental Death and Dismemberment Insurance,
  • 401 (k) Savings Plan
  • Powered by JazzHR

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