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Ticket/Gate Agent (Customer Service Agent) - LAX

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DeltaLos Angeles, CA
  • As a Customer Service Agent,you will be central in demonstrating Deltas commitment to our customers by making their travel experience as smooth and pleasant as possible.
  • At Delta, our brand is critical to our continued success.
  • As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
  • Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process.
  • You will:Greet customers and guide and assist them with the ticketing and baggage check-in process.
  • Use a computer to sell, print and reissue tickets.
  • Manage the check-in process, ensuring that customers have the proper documentation for travel.
  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
  • Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding.
  • You will:Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
  • Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information.
  • Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • This position requires standing for long periods of time.

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