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Ticket Operations Supervisor
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- This is accomplished by ensuring high level customer service, training and supervising staff, resolving problems, supervising the box office, and serving as administrator for the ticketing software.
- Other duties may include ensuring proper cash handling, creating and reviewing reports, tracking ticket sales, and assisting with auditing event settlement reports.
- Performs as ticket operations lead for venue tenants by assisting with ticket programming.
- Serves as a liaison between the box office, the promoter, and Ticketmaster by communicating with lessees regarding ticketing needs, event set-ups and pricing; verifying that the event has been set up according to the promoter's requirements, providing daily reports of sales receipts, ensuring that Ticketmaster phone orders are distributed to customers with proper documentation, and serving as the database administrator for the ticketing software.
- Controls financial reporting functions by ensuring full and accurate ticket sales, verifying the preparation of deposits, and making daily deposits, establishing ticketing and event control procedures, overseeing the work of third-party staff, reconciling accounting records, and approving timesheets.
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