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Teller I - PT

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Citizens BankLincoln, MT
  • Department: Operations Department
  • Job Grade: Non-Officer
  • Revision Date: 12/22/2020
  • The Bank Teller I-PT will provide professional and knowledgeable assistance to all customers.
  • This position will promote and advise on the banks products and services.
  • The Bank Teller I-PT will refer customers to the appropriate staff for additional assistance with the banks products and services.
  • This position will receive calls and respond to customer inquiries and concerns, they will handle daily transactions and questions in accordance with Bank policies and procedures.
  • The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.
  • Tellers are expected to meet and/or exceed Citizens Alliance Banks customer service levels as well as the over-all goals of the organization.
  • To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Handles customer account transactions which many include verifying incoming cash, accurately dispersing cash, accepting various deposits and payment and cashing checks.
  • Sell Cashiers checks and gift card to customers as required.
  • Answer phones and/or complete telephone transfers.
  • Thoroughly understands imaging operational procedures including start-up, shut down and preparing work in such a manner that ensures the highest read rate possible.
  • Balance their respective Teller drawer.
  • Buy and sell money.
  • Process coin through the coin machine and wrap coin.
  • Process daily bank deposits; night drop and mail receipt deposits.
  • Conduct customer research requests.
  • Process check orders.
  • Assist with monitoring faxes and customers service e-mails.
  • Take customer stop payments.
  • Assists customer with safe deposit boxes.
  • Assists with outgoing mail.
  • Excellent written and verbal communication skills.
  • Obtain and maintain a working knowledge of regulatory requirements as they relate to safety and soundness, compliance and operations.
  • Verify account balances, give out account information to customers, print copies of items and/or statements from customer accounts.
  • Maintain a general knowledge of all Bank products and cross-sell these products.
  • Adherence to all BSA/AML Laws and Regulations, all State and Federal Laws and Regulations, Citizens Alliance Bank's Policies and Procedures will be required in this position.
  • This position may require installation of a Multi-Factor Authentication (MFA) app on an employees personal mobile device.
  • The MFA apps are used to authenticate a users identity to the system for security purposes.
  • Ability to prioritize work load.
  • Assist co-workers as needed.
  • Physical presence in the bank is required.
  • Perform other duties as assigned and requested.
  • Collaboration with team members, Supervisors and Management.
  • Critical Thinking in making sound business decisions.
  • Excellent verbal and written communication skills.
  • Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  • Attendance - Regularly be present and punctual to work while demonstrating flexibility in the work assigned, the work hours and the work environment.
  • Arrive prepared for work and is committed to doing the best job possible; keep commitments.
  • Be personally responsible for completing work in a timely, consistent manner with hours necessary to complete the assigned work.
  • Attention to Detail - Taking responsibility for a thorough and detailed method of working in a busy work environment.
  • Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
  • Shaping and expressing ideas and information in an effective manner.
  • Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
  • Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Job Knowledge - Measure employee's demonstrated job relevant knowledge and essential skills, such as work practices, policies procedures, resources, customer service and technical information, as well as the relationship of work to the organization's mission.
  • Organizational Awareness - Having and using knowledge of systems, situations, procedures, customers and culture inside and outside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • Policy and Procedures - Review, understand and comply with all Bank policies, procedures and guidelines.
  • In order to best complete the Bank's business objectives and comply with applicable regulations, employees must consistently adhere to the Bank's policies, procedures and guidelines.
  • Professionalism - Maintain a high level of professionalism in a busy environment with the ability to be highly accurate and customer focused.
  • Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflicts and expeditious conflict resolution and the appreciation of diversity as well as cohesiveness, supportiveness and working effectively together to enable each employee and department to succeed.
  • Education and Experience
  • Required - High School diploma or GED.
  • Required - Continuing Education to maintain job knowledge.
  • Preferred One to three years of banking/teller experience.
  • Preferred - Administrative experience and or customer service experience.
  • Preferred - Proficiency in Microsoft Suites.
  • This job description does not list all the duties of the position.
  • You may be asked by supervisors or managers to perform other duties.
  • You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The Bank has the right to revise this job description at any time.
  • This job description is not a contract for employment, and either you or the Bank may terminate employment at any time, for any reason, without notice.
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
  • Associated topics: bank teller, branch, branch teller, client, customer, customer service, saving, service associate, service representative, teller

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