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Technician (Helpdesk / Desktop Support)
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- Additional responsibilities may include other client support requirements including, but not limited to, desktops, servers, smart phones, operating systems, LAN / WAN, security, wireless, backups, disaster recovery, managed services, remote access, e-mail, collaboration, reporting, support issue management and other areas as required.
- Set up of new users, assist existing users with issues including but not limited to: workstations, software, hardware, phone equipment, voice mail, access requirements, etc.
- Manage, track and maintain inventory, purchase supplies as needed with approval of IT Manager.
- Troubleshoot phone, software and hardware failures and identify network problems when they relate to PCs.
- Participate in after-hours maintenance activities to support our environment.
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