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Technical Support Specialist

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Homewood Disposal Service, Inc.Homewood, IL
  • JOB SUMMARY To help facilitate the best customer service possible, we need a Technical Support Specialist to join our team.
  • If you love to solve problems and add value, please consider what your typical day might look like: You will provide amazing support to our employees, greatly exceeding their expectations.
  • You will escalate employee support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
  • You will prepare desktops, laptops and miscellaneous hardware for employees.
  • You will adhere to proven internal procedures while constantly looking to improve them.
  • You will monitor employee assigned alerts in conjunction with the live helpdesk and respond appropriately.
  • You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our company and customers.
  • You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
  • QUALIFICATIONS Some of the skills we are expecting of a Technical Support Specialist are
  • You must possess excellent communication and customer service skills, both written and oral.
  • You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.
  • You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
  • We expect that you will be able perform the following tasks daily
  • 2 year Associates degree or 4 year Bachelors degree (preferred) Other Knowledge, Skills or Abilities Desired of a Technical Support Specialist: SharePoint site administration /support.
  • Database administration, data mining and visualization capabilities using familiar tools like Crystal Reports, SQL Server Management Studio, Power BI strongly desired.
  • All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.
  • Homewood Disposal Service, Inc. will comply with its obligations to provide reasonable accommodations to qualified individuals with disabilities.
  • Homewood Disposal does perform current and historical employment checks.
  • If you do not want your current employer to be contacted, please indicate on your resume cover sheet.
  • Please send your resume to Human Resources at or by secure fax.

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