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Technical Services Specialist
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- Exact Sciences is seeking a Technical Services Specialist to join the Technical Service and Support Team. The successful candidate will help create training materials, processes, and systems that will ensure efficient introduction and successful ongoing use of Exact Sciences in vitro diagnostic (IVD) and Lab Developed (LDT) products by customer laboratories worldwide.
- Develop and deliver training materials (e.g., manuals, instructions, technical bulletins), as needed, and implement training and service programs to support the launch of Exact Sciences IVD and LDT products; which may include assays, reagents, software, and instruments.
- 5+ years of experience providing customer technical/applications support for in vitro diagnostic (IVD) products and/or laboratory developed test (LDT) products.
- Strong working knowledge of NGS; including lab work, data analysis, and troubleshooting.
- Strong working knowledge of molecular diagnostics methodologies and reagents, and ability to use instrumentation and software (e.g., for nucleic acid extraction, quantitative RT-PCR, gene expression and mutation analysis methods, and related techniques).
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