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Team Lead, Technical Customer Service
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$75,000 - $95,000 a year
Full-time
- Today, people in over 150 countries and territories live, work and learn in LEED certified buildings, communities and cities that protect health, climate and natural resources and enhance quality of life.
- Its integrated team of green building specialists administers credentials and certifications for the U.S. Green Building Council (LEED), the International WELL Building Institute (WELL Building Standard), International Finance Corporation (EDGE), PEER, SITES, TRUE Zero Waste, and IREE.
- Customer Support is the front line for customer inquiries across USGBC and GBCI departments, including LEED certification, credentialing, membership, education, payments, and GBCI programs.
- This is a dynamic, integrated team of customer service professionals with a variety of backgrounds from architecture, engineering, building science, landscape architecture, planning, and sustainable development.
- Credentialing, Membership, and Education (CME): supports end to end customer experience throughout a customer’s relationship with their GBCI credential and certification, which consists of all LEED credentials, SITES AP, TRUE Advisor, and the SEA/SEP credentials
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