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Systems Administrator
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- Evaluate user requests from customers experiencing problems with hardware, software, networking, and other computer-related technologies as well as deploying, patching, preparing, and configuring enterprise software, middleware, and independent licensed software.
- Broad knowledge of computer, networking, and software fundamentals.
- Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.
- Proficiency in the management of platform for Windows endpoints providing inventory, software distribution, OS imaging, and settings in security management.
- Log/track incident/problem management database and maintain history records and related incident/problem documentation.
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