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System Engineer II
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$60,000 - $75,000 a year
Full-time
- This is a Tier 1 & 2 Help Desk Support Opportunity
- Act as an internal Network Administrator for managed service clients, resolve network problems as necessary.
- Identifies, diagnoses, and resolves second level problems for clients network, storage and server infrastructure, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in client environments; communicates solutions to clients effectively.
- Deliver technical customer support over the phone and onsite in a managed service provider environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
- Server operating systems, various software applications and hardware for the servers, storage and networking; working knowledge of network systems and management; Internet technologies, connectivity, firewall products; understanding of change control procedures; understanding of electrical safety procedure.
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