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Support Specialist

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Tabs3Lincoln, NE
  • Tabs3 (Software Technology, LLC) has been a leader in the legal software industry for over 40 years.
  • We make billing and practice management software to help attorneys run their business, and 9 out of 10 attorneys recommend Tabs3.
  • We offer a healthy work-life balance while maintaining a casual atmosphere.
  • What we provide
  • : Work Monday through Friday, no evenings or weekends!
  • Additional Earning Potential.
  • : Earn up to an additional $1,500 in your first year!
  • Opportunity to Invest in Your Future :.
  • We offer an outstanding 7% 401K match.
  • : Be comfortable in our casual dress environment.
  • Paid Time Off :.
  • Enjoy paid time off and paid holidays.
  • : Take advantage of health, dental, and vision policies.
  • Peace of Mind. : Employer paid life and short term disability insurances.
  • A Great Team :.
  • Collaborate with smart, curious, hardworking individuals, and contribute to our 96% client satisfaction rating.
  • : Product and leadership training in addition to career growth opportunities.
  • Performance Compensation :.
  • Start at a minimum of $15 per hour and be rewarded for your hard work with performance-based merits.
  • Terrific Food. : Enjoy regular employee appreciation lunches on us.
  • As a support specialist, you will
  • Provide Customer Service.
  • : Deliver outstanding technical support for our software programs to clients and business partners over the phone.
  • Identify Solutions :.
  • Troubleshoot technical questions and engage in problem resolution for our software, : build your technical knowledge, and maximize client satisfaction.
  • : Obtain client feedback and : provide input to improve client satisfaction.
  • : Maintain accurate, thorough call records in our tracking system.
  • : Engage in ongoing learning and grow through rewarding projects.
  • A great fit for this position has
  • Post-high school education in computer, business or accounting field preferred.
  • Experience with troubleshooting computer software and/or hardware preferred.
  • Customer service experience.
  • An outgoing, positive, and team-oriented personality.
  • Comfortability with technology.
  • An eye for detail.
  • Strong written and verbal communication skills.
  • Ability to work on-site in Lincoln, NE.

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