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Support Services Specialist

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Lincoln County, ORLincoln County, OR
$38,000 - $40,000 a year Full-time
  • Full Job Description Position Summary Your job in the department is to
  • Perform a wide variety of clerical duties.
  • Your job also involves
  • Preparing, retrieving and distributing clinic information to staff, clients and public.
  • Essential Functions/Major Responsibilities GENERAL OFFICE: Perform general office and clerical tasks.
  • Perform data entry, word processing, and spreadsheet functions.
  • Input data, prepares letters, reports, correspondence.
  • Design and maintains forms.
  • Perform basic office administrative tasks to support the department.
  • Daily mail pick-up, drop-off, and distribution.
  • Order and distributes office supplies.
  • FINANCIAL: Accept payments over the phone and in person.
  • Manage cash drawer bags and deposits.
  • Receipt fees and prepares daily accounting report.
  • Perform insurance validation.
  • CUSTOMER SERVICE: Assess situations of emergency and non-emergency nature.
  • Serve as receptionist / front office support.
  • Schedule appointments and maintain schedules.
  • Answers the phone/transfers calls/manages multi-line system.
  • Takes messages and relays to appropriate staff.
  • CLIENT RECORDS: Maintain records and files.
  • Contact agencies for records.
  • Use electronic system to enter, edit, and retrieve client information.
  • Pull simple reports from system.
  • Keep statistical information and generates reports.
  • Typical Qualifications Minimum Education Level 1 - High School Diploma / GED Specifics: Graduation from high school, including or supplemented by courses in typing, and computer entry.
  • Minimum Experience Level Two- Three years (if in specific skills/fields, list below) Specifics: Two years of clerical experience of a progressively responsible nature.
  • Substitution Note: Any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties.
  • Certifications None required Driver’s License None required Other Licenses None required Desirable Qualifications: None Knowledge of: Secretarial and clerical office practices and procedures.
  • Record keeping and reporting.
  • Basic knowledge of bookkeeping principles.
  • Skill or ability to: Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.
  • Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
  • Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county.
  • Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.
  • Take personal responsibility for the quality and timeliness of work.
  • Show up to work on time, and follows instructions, policies, and procedures.
  • Meet productivity standards, deadlines, and work schedules.
  • Job Conditions and Physical Demands Job Conditions: Normal working conditions, but must handle frequent interruptions, multiple telephone calls and counter work, and frequent data input.
  • Work Location: Lincoln County Worksites.
  • Travel: Will travel to different HHS worksite locations.
  • ADA COMPLIANCE: Physical capability to handle high mobility demands and complex personal interactions.
  • Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
  • Sensory Requirements: Some tasks require visual perception and discrimination.
  • Some tasks require oral communications ability.
  • Some tasks require the ability to perceive and discriminate sounds.
  • Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.
  • REASONABLE ACCOMMODATIONS Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA).
  • This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

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