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Hard Rock InternationalCincinnati, OH
  • Under the direction of the Manager of Poker, the incumbent is responsible for the overall operation of the Poker Room ensuring game security and compliance with all procedures and policies.
  • Must adhere to the Hard Rock Casinos Policies and Procedures.
  • Implements and ensures compliance with all department policies and procedures.
  • Resolves customer disputes as appropriate.
  • Issues customer complimentary as appropriate.
  • Oversees drop-box pick-ups.
  • Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
  • Responsible for the overall direction, coordination and evaluation of all shift personnel.
  • Promotes positive public/employee relations at all times.
  • Perform other duties as assigned.
  • High School diploma or equivalent required with a minimum of (4) years of poker room experience/training, or an equivalent combination of experience and/or education.
  • If selected for this position, employee must be willing and available to change shift, days off and/or start time immediately upon effective date of employment/promotion.
  • Must have ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
  • Ability to write reports, business correspondence and procedure manuals is required.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public is also required.
  • Must be able to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference and volume and apply basic concepts of algebra and geometry.

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