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SUPERVISOR - CUSTOMER SERVICE

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Hard Rock InternationalHollywood, FL
Full-time
  • Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world.
  • Our Customer Service Supervisor will report to the Customer Service Manager and will be responsible for the performance and quality of service provided by a team of Hosts who provide betting and account related support to our customers via multiple channels including live chat, email and voice.
  • Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.
  • You will ensure your team complies with its responsible gambling and regulatory requirements and strives to deliver best-in-class service.
  • Associated topics: answer, call, client, customer, customer care, customer order, help desk, service call, telephone, telephone activation specialist
  • You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment.
  • We care about each customer interaction, experience, behaviour, and insight and strive to ensure we re always acting authentically.
  • We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience.

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