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Success Manager, 360 Methodology

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Salesforce.comAnchorage, AK
  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
  • Customer Success Group
  • Salesforce's worldwide Customer Success team is a global network of Salesforce employees and partners.
  • Our sole mission is to ensure customer success.
  • We work with our customers to establish relationships, learn about their businesses, and drive value-based results.
  • Our motto for our customers is "Your Success is our Success"
  • An opportunity exists within the Success 360 Methodology team for a proven leader with outstanding execution leadership ability, looking to foster their career in a fast-paced and multifaceted environment.
  • The ideal candidate will play a key role in shaping & executing key results across our Success methodology!
  • Own the end-to-end lifecycle of critical Success processes and results including development, deployment, adoption, impact measurement, and ongoing updates
  • Subject matter authority and the main point of contact on key customer engagement providing support and gathering feedback
  • Capture and detail standard methodologies on processes and artifacts supported by customer stories.
  • Work cross-functionally with operational teams in enablement, technology, Sales, and Customer Success to refine, augment and evolve the engagement process and artifacts
  • Drive adoption through a data assessment of global usage
  • Independent understanding of needs and work solutions
  • 5+ years of demonstrated ability either as a management consultant or in a customer success role with a particular focus on large/high complexity accounts.
  • Excellent interpersonal skills; shown ability to express ideas and facilitate important conversations through slide presentations
  • Solid problem-solving skills: ability to bring structure to sophisticated problems and develop solutions
  • Highly driven individual with an execution focus approach
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on
  • THOUGHT LEADER: Strong point of view and executive presence.
  • Confident, a great storyteller
  • COMMUNICATOR: Strong written and verbal communicator.
  • Can present to and negotiate with people at all levels of the organization with ease and undue nervousness
  • URGENCY: Ability to move fast and drive business value and results
  • TRUST: Trust the company's core values
  • ADAPTABLE: Excels in high levels of uncertainty and change
  • For Colorado-based roles: Minimum annual salary of $99,200.
  • You may also be offered a bonus, restricted stock units, and benefits.
  • If you require assistance due to a disability applying for open positions please submit a request via this.
  • At Salesforce we believe that the business of business is to improve the state of our world.
  • Each of us has a responsibility to drive Equality in our communities and workplaces.
  • We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
  • Learn more about Equality at Salesforce and explore our benefits.
  • and are Equal Employment Opportunity and Affirmative Action Employers.
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
  • and do not accept unsolicited headhunter and agency resumes.
  • and will not pay any third-party agency or company that does not have a signed agreement with or.
  • Salesforce welcomes all.
  • Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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