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Store Manager (North)

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AOMA Graduate School of Integrative MedicineAustin, TX
  • The North AOMA Herbal Medicine (AHM) Manager is responsible for effectively and efficiently overseeing the operations of a busy retail site, as well as for working with the North Manager and Senior Director of Operations to assure excellent quality of staff performance, customer service, and educational support, grow and promote retail business, and build a positive store and team environment conducive to AOMAs mission to transform lives and communities.
  • Oversees all aspects of the business administration and operations of AOMAs South herbal dispensary and retail location, while providing exemplary customer service to all students, patients, and faculty.
  • Manages employees performing daily tasks associated with dispensing herbs, filling formulas, and maintaining clean standards in the AOMA Herbal Medicine South compounding room.
  • Assists North Manager and Director of Operations with developing and implementing quality improvement systems to assure a high level of customer service and educational support in all areas of AHM operations.
  • Assists with developing and implementing systems and procedures, and assures improved outcomes of those systems, to facilitate business growth, increase store efficiency, drive customer satisfaction, boost employee performance and morale, benefit AOMAs practitioners, and overall improve the retail business operations environment.
  • Serves as a public relations representative of AOMA in interactions with patients, practitioners, faculty, staff, and student interns.
  • Responsible for overall AHM North faculty support services and intern/observer communications.
  • Develops, implements, maintains, and manages AHM South retail operations, financial control policies, reports and procedures, retail business statistical information, marketing effectiveness data, inventory management, financial audit information, etc., and communicates to relevant administrators as needed.
  • Ensures the North store herb room and store floor are clean and stocked with necessary materials.
  • Supervises and assists student clinic interns in making herbal formulas.
  • Coordinates with AHM leadership to create, maintain, and educate staff on AHM training materials, including SOP manuals, cGMP, etc.
  • Maintains knowledge of national herb standards, rules, and regulations and assists the South Store Manager and Senior Director of Operations with keeping the AOMA community informed of new policies/procedures, products, and events.
  • Assists with organizing AHM booth for Southwest Symposium and other public events, including merchandise, marketing, and staffing.
  • Updates costs/prices in POS when necessary.
  • Graduate of an accredited Acupuncture program
  • AOMA is an Equal Opportunity Employer.
  • AOMA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
  • All employment is decided on the basis of qualifications, merit, and business need.
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