Advanced Search


Start New Search:

on site maintenance
regional maintenance manager
fleet service
quality inspection
fleet maintenance
maintenance mechanic
maintenance manager
leadership training
maintenance supervisor
purchase order
field service
power tools
service manager
service technician

Sr. Operations Manager - Fleet Maintenance

Share Job
Suggest Revision
Ryder SystemSpokane, WA
  • If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
  • To learn how to apply for a position using the Career worklet, please review this quick reference guide (.
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
  • You are the driving force behind our company.
  • Start your career with Ryder today!
  • Ryder is currently hiring a Sr. Service Manager in Spokane, WA
  • Great Place to Learn, Gain Experience, and Grow
  • For over 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.
  • Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
  • Generous Paid Time Off!
  • Free Job training and development!
  • Career advancement strategies that will help you secure your future!
  • We are a fortune 500 company with 800+ locations and 36,000 employees across the US!
  • Employee satisfaction is part of our culture.
  • Apply today and see why a job with Ryder is what youve been looking for.
  • Call us or go online to apply for one of our awesome opportunities.
  • The Senior Manager Service I (Sr SM I) manages the operations and personnel for approximately 371- 600 equivalent truck units comprised of one or more locations.
  • May have Service Managers, Shift Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location.
  • The Sr. Service Manager must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met.
  • Sr. Service Manager is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business.
  • This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives.
  • This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices.
  • As with all FMS Shop positions, the SSMI is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
  • This may also be a development position to prepare incumbents for the Sr. Service Manager II, Maintenance Manager or Manager Quality Assurance roles.
  • Operations Management:Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  • Directly involved in strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading work load to maximize efficiency and productivity.
  • Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  • Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
  • Oversee the execution of the Workflow Management process
  • Labor ManagementProvides leadership, training and development to a management team assigned to the branch(es) to include the Service Manager, Shift Supervisors, Technicians In Charge and Customer Service Coordinators.
  • Responsible for Performance Management of all assigned personnel.
  • Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
  • Evaluates and makes recommendations for future staffing based on changes to the business environment.
  • Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning
  • Customer Management:Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  • Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
  • Oversight to ensure successful execution of the Customer Communication Protocol.
  • Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.
  • Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
  • Conduct customer visits and Annual Reviews as required by the Customer Care Plan
  • Financial Management:Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
  • Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  • Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
  • Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
  • Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation.
  • Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
  • Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
  • Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
  • Ensure data integrity in the Shop Management Online system.
  • Asset Management:Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
  • Prioritize and approve shop tooling and equipment requirements based on needs and scope.
  • Management and oversight of vehicle specifications and vehicle in-service/out-service process.
  • Provide expert insight during business unit asset management review.
  • Ensure all vehicles have required specifications in SAM.Oversight of Parts Inventory management, policies and procedures
  • Quality Management:Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.
  • Oversight of Quality Inspection of PM & repairs, including In Process Reviews of non-PM work
  • Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
  • Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
  • Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  • Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
  • Ensure Cleanliness and quality of repair for all maintained vehicles.
  • Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsComply with Safety and EPA regulations and requirements
  • Performs other duties as assigned.
  • Skills and Abilities
  • Strong sense of personal accountability and a proven track record of achieving desired results
  • Strong verbal and written communication skills
  • Ability to work with reporting systems to pull data for analysis and decision making (preferred)
  • Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record
  • Ability to build strong customer relationships
  • Demonstrated customer service focus, work flow analysis and management skills
  • Demonstrates problem solving skills
  • Solves complex operational problems with assistance
  • Resolves critical customer issues with minimal assistance
  • Able to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detail oriented with excellent follow-up practices
  • Understanding of complex strategic labor, financial, operating, quality, safety and asset processes and related metrics advanced required
  • Competent in basic computer skills and in a Microsoft Office environment advanced required
  • Knowledge of shop management systems intermediate preferred
  • Bachelor's degree required Business or Engineering preferred or more than 6 years experience in a maintenance operations environment
  • Three (3) years or more Management experience required
  • Safety Sensitive Non-Regulated Tech
  • DOT Regulated: None
  • Our people are passionate about what they do, the product they sell, and the customers they serve.
  • If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
  • Job Category: Maintenance
  • Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
  • All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Similar jobs:

  • All Jobs
  • Active
Fleet Maintenance Supervisor
SYSCOSpokane, WA
Associated topics: automotive, breakdown, diagnose, field service, maintenance, maintenance mechanic, millwright, service technician, troubleshoot, upgrade
Fleet Maintenance Supervisor
Sysco CorpSpokane, WA
+ Aid with oversight of a fleet services budget to include a review of past year income and expenses; adjusts and administers all fleet service purchases including parts, tools and office supplies.
Sysco: Fleet Maintenance Supervisor
SyscoSpokane, WA
Aid with oversight of a fleet services budget to include a review of past year income and expenses; adjusts and administersall fleet service purchases including parts, tools and office supplies.
Assistant Regional Maintenance Manager - FT
Catholic Charities SpokaneSpokane, WA
Report specific needs and deficiencies on individual properties to the RMM. Assist in the monitoring of preventative maintenance procedures for on-site maintenance personnel.
Manager, Fleet Maintenance Manager - Relocation Assistance Available
US FoodsSpokane, WA
Related Experience/Requirements: Minimum 5 years fleet and material handling equipment experience required Minimum of 3 years of supervisory experience required Thermo King, Major certification, State Inspections License preferred Class A or B commercial driver license preferred Good interpersonal skills to establish and maintain co-worker relationships Ability to read and follow written instructions in English Ability to work a flexible schedule including nights and weekends.
Management Job Titles: Which One Fits You?

We all know what managers do because we’ve all worked under at least one (if not many) over the course of our careers. And, boy, can they impact our lives – both at the office and personally. On one hand, a bad manager can torpedo morale and even drive us to seek a new job. Someone who is good at managing others, on the other hand, will inspire and motivate us. In the same way, managers – good and bad - directly impact our happiness at work (and in life). 

Fleet Maintenance Supervisor
Penske Truck Leasing And LogisticsSpokane, WA
Fleet Maintenance Supervisor (Job Number: 2116392 )Position Summary:As a Penske Spokane Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep your customers happy.
Diesel Mechanic / Fleet Mechanic
Senske ServicesSpokane, WA
Associated topics: builder, civil, civil engineer, engineer, fluid mechanic, maintenance, mechanical, mechanical engineer, pipe, pipeline
Maintenance Planner
US AMR - Jones Lang LaSalle AmericasSpokane, WA
The Reliability Maintenance Planner / Scheduler will be a member of the Reliability Maintenance and Engineering team and will work with network the Enterprise Asset Management (EAM) team as well as the Reliability Manager to maximize material handling equipment uptime for Operations associates.
Maintenance Technician (PT) Chewelah Manor
Catholic Charities Eastern WashingtonSpokane, WA
Responsible for the snow removal and de-icing of the sidewalks and common areas as needed, including the availability of "on call" for after hours, weekends and holiday emergencies.
How to Write a Warehouse Manager Resume (Tips & Examples)

Warehouse managers are in high demand these days, in large part due to the popularity of e-commerce companies like Amazon and eBay. Not only are they in demand, but the average salary has been increasing as well. This is good news if you’ve been working in a warehouse for several years and are looking to progress in your career.

Maintenance Superintendent
IKO PacificSpokane, WA
Participates as a member of Plant Leadership Team. Supervises plant maintenance organization including a reliability engineer, planner/scheduler, inventory coordinator and mechanics.
Maintenance Supervisor
Pinnacle Property Management ServicesSpokane, WA
Has knowledge of various maintenance functions including and not limited to plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical, painting, caulking, snow removal, scheduling, and life safety issues.
$40,500 Full-time
Sr Maintenance Planner
EDF RenewablesSpokane, WA
Scope of Job:The Senior Maintenance Planner creates task-specific work plans, including labor, material, tooling, and documentation requirements for the job on owned and third-party solar and battery storage assets contracted under EDF Renewables.
Assistant Maintenance Technician
Catholic CharitiesSpokane, WA
Assist Lead Maintenance Technician in the performance of all maintenance as required in conjunction with the request of the Property Manager.
Help! Which Best Regards Variation Should I Use?

When it comes to writing a cover letter or other professional correspondence, people pay attention to the introduction and body text, but what about the ending? While a simple “thank you” often works, there are many times when it doesn’t and you may need a backup closing. One of the best closings to consider is regards. So, here are a few things to consider, as well a few variations to try. 

Operations Assistant
Inland PowerSpokane, WA
Assist the Operations Admin Supervisor, Fleet Foreman, ROW Maintenance Coordinator, GF’s, Operations Manager, Engineering Manager and COO as needed.
Fleet Manager / Ministry Support
The Salvation ArmySpokane, WA
The primary functions of the Fleet Maintenance/Driver/Ministry Support position are to maintain all TSA vehicles in safe working order, drive for various campus programs and provide support to the ministry mission.

Latest Blog Posts: Development Manager Resume Guide: 7 Winning Tips + ExamplesHave you been cranking out the calls for a couple years now as a sales rep and feel like you’re finally ready to move up into a management position? If so, it’s time to put together a business development manager resume (or CV) that’s going to impress HR and land you your dream job. Examples to Help Answer "What Do You Know About Our Company?""What do you know about our company?" to Survive the First 90 Days of a Career ChangeThe hard work is done. You’ve tended your resignation without burning bridges. You’re at peace with the sunken cost of putting a successful career trajectory on hold. You’ve modeled out your cash flows. Your health insurance is buttoned up. After all, quitting should be easier for executives – with savings come safety nets. Yet, once they quit they look more like deer in headlights than wolves of Wall Street. I should know, six years ago I was one of them. to Decide Among the 4 Types of Interview AttireSo you’ve done it. You went ahead and submitted your resume to a few companies, and you ended up getting a call back for a job you think is perfect. You know you have to make a terrific impression at the interview, and that includes finding the right thing to wear. Quick Guide to Declining a Job OfferBeing offered a job is usually a huge relief and a really happy moment, especially when you have worked so hard on the recruitment process to get to a point where the company wants to hire you. When it gets to the stage where you have received communication that you have been offered the job, the ball is in your court. 12 Highest Paying Jobs and How to Land OneThere are many things to consider when applying for a job, but the truth is that the financial aspect of a job is generally very important to any candidate. Although you may want to pursue a job that you are passionate about, the chances are that you take the salary into consideration before even applying for a job. At the end of the day, employees have bills to pay and having enough money to live comfortably is something most job applicants need to consider. Tips to Write the Perfect Letter of RecommendationSo if you have been asked to write a letter of recommendation, but don't know where to start, you are in the right place. Keep reading on to see some tips on how to write the perfect letter.