Advanced Search
Title
Company
Description

Location:

Start New Search:

beyond meat
hellofresh
silicon valley bank
manager software development
shopify
chevron
stanford university
federal reserve bank
cloudera
correspondent
prudential
non profit
health fitness
upstate
venture capital
bank secrecy act
fdic
capacity planning
bank teller
patriot

Sr. Director, PMO - Call Center Operations Delivery

Share Job
Suggest Revision
Silicon Valley BankSanta Clara, CA
  • When you work with the world's most innovative companies, you know you're making a difference.
  • Our clients are the game changers, leaders and investors who fuel the global innovation economy.
  • They're the businesses behind the next medical breakthroughs.
  • And the visionaries whose new technologies could transform the way people live and work.
  • They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
  • Join us at SVB and be part of bringing our clients' world-changing ideas to life.
  • At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves.
  • We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.
  • And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
  • The Sr. Director, PMO - Call Center Operations Delivery role will be responsible for the successful delivery of technology initiatives supporting the SVB Operations Business Unit. In addition, this person will be responsible for overseeing and orchestrating the successful delivery of audit and compliance initiatives impacting the Commercial and Private Banking technology organization.
  • In this role you will work with both Business and Technology leaders to understand their operational strategies and technology requirements, and drive alignment of the portfolio of work and the involved teams.
  • As the Sr. Director, PMO - Call Center Operations Delivery , you will oversee the Delivery team comprising of Program and Project Managers and Scrum Masters to lead technology planning and delivery, capacity planning, release planning, and timely delivery of initiatives.
  • You will partner with the various Business Operations and Technology Infrastructure leaders to build portfolio delivery roadmaps and drive portfolio delivery to achieve key results.
  • We are on a journey towards a scaled agile delivery practices.
  • This position will play a key role in accelerating our journey within SVB and will report to the Head of Delivery, Commercial and Private Banking.
  • Lead the Portfolio Program Delivery team responsible for portfolio, program and project management of Operations and audit and compliance initiatives
  • Partner closely with Operations Business leaders to mature the delivery practices
  • Engage proactively with key stakeholders, steering committees, executive sponsors and leaders, enterprise and finance partners to review and address anticipated changes to portfolio details
  • Facilitate engagement with internal and external stakeholders, ensuring strategic alignment, clear understanding of program goals and desired outcomes
  • Help build portfolio management capabilities that affect all portfolios and impact project delivery for the Bank
  • Collaborate with key stakeholders to identify cross-enterprise programs that may need to be managed in the portfolio
  • Provide proactive strategic leadership to key stakeholders to drive prioritization, accountability, financial documentation, metrics tracking, and controls management of portfolio initiatives
  • Enforce the enterprise policy as relates to program delivery and related methodology, standards, processes, enterprise tools, rigor and discipline
  • Drive continuous improvement and on-going development of the Portfolio Program Delivery team based on the agreed upon operating model
  • Attract and mentor a highly performant team in an exciting, inclusive and collaborative environment
  • 8+ years of hands-on experience in program/project management and delivery
  • 5+ years of experience managing program managers, portfolio management or process management
  • Experience leading Call Center and Agent Servicing technology initiatives
  • Experience leading Agile transformations and changing both organizational mindset and practices to an Agile way of working
  • Strong understanding of project and portfolio management disciplines, governance processes, and executive reporting
  • Strong understanding of the software development lifecycle, including both traditional waterfall and Agile delivery
  • Experience with Financial Services firms spanning business and technology domains
  • Outstanding written and verbal skills
  • Preferred Education and Experience
  • Specific experience with Jira, Confluence and similar tools and methodologies.
  • An ideal candidate will also have technical leadership experience working with various technology stacks and coaching development teams
  • Certified Scrum Master (CSM)
  • Professional Scrum Master (PSM)
  • Building People Capability
  • Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles
  • Gives practical support and guiding principles for growing capabilities, not just technical skills
  • Systematically develops employees through stretch assignments with specific competency development goals
  • Uses informal and structured approaches to career development to focus on individual improvement over time
  • Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities
  • Collaborating and Influencing
  • Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared
  • Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
  • Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people
  • Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people Driving Results
  • Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership
  • Acts to surpass goals, seizing opportunities to push the envelope
  • Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
  • Focuses on new business opportunities that enable business development targets to be exceeded
  • Silicon Valley Bank is the most sought-after financial partner in the global innovation economy.
  • We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast.
  • Our clients define what comes next.
  • In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world.
  • In fact, a majority of the most compelling Fintech disruptors bank with us.
  • Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few.
  • We help our clients grow, too.
  • More than half of the innovation companies that completed an IPO in the last two years were our clients.
  • Our accomplishments serve as motivation to continue pushing ourselves, and we are committed to delivering user-centered, high-impact solutions to our clients.
  • We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
  • For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast.
  • SVB Financial Group's businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries.
  • Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world.
  • Learn more at svb.com.
  • SVB Financial Group is an equal opportunity employer.
  • 2021 SVB Financial Group.
  • All rights reserved.
  • SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license.
  • Silicon Valley Bank is a member of the FDIC and the Federal Reserve System.
  • Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).
  • Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
  • Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
  • Managers, All Other

Similar jobs:

Active
  • All Jobs
  • Active
Director, Product Management, Customer Service Platforms
SVB Financial GroupSanta Clara, CA
Our clients include Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few.
Sr. Manager, IT
SVB FinancialSanta Clara, CA
Our clients include Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few.
Call in Teller
Community Bank, N. aSan Jose, CA
Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Full-time
Call Center Specialist
Stanford Federal Credit UnionPalo Alto, CA
Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.
Sr. Operations / Warehouse Manager, Fulfillment Center Operations
Weee IncMilpitas, CA
We have raised $400M+ in funding to date from leading investors including DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.
jobsearcher.com/blog
How to Write a Human Resources Manager Resume

A human resources manager is a role that is rewarding but also quite challenging. Human resources departments and their managers are critical to any organization, and tend to be impactful in different work environments such as corporations, private entities, government, or NGOs. 

Director of Cloud Infrastructure / Operations
Mighty NetworksPalo Alto, CA
Similar to a Shopify store, with a Mighty Network, a brand or creator has their own online destination with their choice of features and the ability to charge for digital subscriptions and products under their own brand and instantly available on their own website and native mobile apps.
Sr. Data Engineer
Parker LynchSunnyvale, CA
Experience with BI and Data Visualization tools (TIBCO Spotfire preferred).
Sr. Manager, Cost Accounting
Velodyne LiDAR, IncSan Jose, CA
Responsible for inventory revaluation, amortization, E&O reserve, warranty reserve, price purchase variance, intercompany material movement, and cycle count reconciliation.
Sr. Data Engineer
Parker And LynchSunnyvale, CA
Experience with BI and Data Visualization tools (TIBCO Spotfire preferred).
jobsearcher.com/blog
How to Write a Nurse Manager Resume

Regarding a nurse manager job description, Clinical Nurse Managers work in a variety of healthcare facilities and are responsible for supervising and coordinating nursing staff. Common work activities performed by nurse managers include:

Cook, Sr (Full - Time)
COMPASSSunnyvale, CA
Associated topics: cocinera de la parrilla, cocinero, commercial kitchen, line cook, lunch, maker, meat cutter, persona de parilla, prep, station
Sr. Director Enterprise Architecture
Npa WorldwideSanta Clara, CA
Understanding and experience designing systems which are deployed in cloud-based containerized environments (Kubernetes) and orchestration solutions including OpenShift, ECS/EKS/Fargate.
Sr. Director Enterprise Architecture
NPAworldwideSanta Clara, CA
Understanding and experience designing systems which are deployed in cloud-based containerized environments (Kubernetes) and orchestration solutions including OpenShift, ECS/EKS/Fargate.
Sr. Director of Enterprise Architecture
Professional RecruitersSanta Clara, CA
Understanding and experience designing systems which are deployed in cloud-based containerized environments (Kubernetes) and orchestration solutions including OpenShift, ECS/EKS/Fargate.
jobsearcher.com/blog
How to Develop a Career Plan

Building a career that matches your values, interests and financial expectations can be a challenging task. Yet, it’s one of the most important things you can do. Considering we spend at least a third of our lives working, finding a suitable career can have a great impact on our physical and mental wellbeing, as well as our financial security. 

Director of Operations
Microsoft CorporationSan Jose, CA
+ Creates new mechanisms for competitive intelligence and response, event management, research projects, and other profile development ideas to build talent pipelines.
Director, Business Operations (Industrial Products)
Canon CareersSan Jose, CA
PLEASE NOTE: As a federal government contractor, we comply with all applicable federal laws, regulations, orders and mandates.

Latest Blog Posts:

jobsearcher.com/blogHow to Write a Hotel Manager ResumeSome people are simply cut out to be in the hospitality industry. Maybe this includes you. Perhaps you’re the type of person who loves bringing a smile to a vacationer’s face by providing customer service that goes above and beyond. And now that you’ve put several years in at the front desk or as an assistant manager at a hotel, you’re ready to move up into a management position with more responsibility.
jobsearcher.com/blogThe Complete Guide to Writing a Customer Success Manager Resume with Samples & Interview QuestionsThe job market for customer relations management is expanding and becoming more competitive. Many people believe that writing a customer success manager resume is straightforward. They think it only takes a few minutes to come up with one without any help from other people or programs. The truth is that writing a resume for customer relations jobs, such as a customer success specialist, can be very challenging. So it is vital to craft a document that that helps you compete.
jobsearcher.com/blogCreate a General Manager Resume in 5 Simple StepsDo you like to manage others? Do you enjoy helping companies achieve their financial objectives? Are you the type of person who doesn’t mind being an intermediate between upper management and workers? 
jobsearcher.com/blogThe Best Leadership Skills for Managing Remote Teams in 2022The workplace disruption brought on by the pandemic has been so significant that some have dubbed it “New Industrial Revolution.” In the past, new machinery and rigid working schedules marked the 19th century. Currently, the past 18 months have brought into focus remote and hybrid work, changing workplaces and career priorities and flexible working schedules. Remote work has become so important that 64% of employees report that they’re prepared to leave or stay with a job based on whether they can work remotely. 
jobsearcher.com/blogHow to Build a Construction Superintendent Resume in 3 Easy StepsIf you’re reading this post, it’s likely you’re thinking about trying to score a construction superintendent role. You’ve probably already put several years of hard work into the construction industry and are ready to climb the ladder. This is great, but you’re also going to need a strong and impactful construction superintendent resume to get where you want to go. Let’s talk about how to create one that will impress employers.
jobsearcher.com/blogHow to Write an IT Manager ResumeThe good news for someone looking to be an IT manager is that you are connected to one of the quickest growing fields. The Bureau of Labor Statistics estimates that the job outlook will increase by 11 percent in the coming decade. Another estimate projects computer and information systems managers, including IT managers and IT project managers, will grow by more than 12 percent between 2016 to 2026. Therefore, if you are looking to take the next step in your IT career, the first thing you'll have to do is create an IT manager resume.
jobsearcher.com/blogBusiness Manager Resume Tips and ExamplesThis article covers business resume examples and what constitutes an excellent business manager resume. The term Business Manager sounds generic, so it is useful to identify the different types of business managers.