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Sr Customer Success Manager - Apptio
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$129,000 - $195,000 a year
Full-time
- A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide.
- As a growing and evolving organization, Apptio is looking for someone who is able to bring experience, grit, and creativity in equal measure to drive success in the region.
- As an experienced professional in the SaaS industry as a Sr Customer Success Manager (CSM), you will bring your experience leading our largest, most complex customers from deployment to broad scale usage, managing the risks associated with successful adoption.
- Maintain a portfolio of large, complex customers as a CSM: create an engagement strategy with a sense of urgency by working closely with customers to understand and drive use cases; monitor and track usage of Apptio applications; identify and react to adoption risk, both in terms of threats and opportunities; build, agree, then coach customers to deliver against their success plans to ensure achievement of roadmap targets and defined success metrics.
- Develop strong customer relationships: proactively engage with customers across both operational and management positions to promote their Apptio solution and showcase value back to them; understand the customer business and empathize with their circumstances in order to build a relationship as a trusted advisor and foster deep trust.
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