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Spa Concierge Specialist
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- The Spa Concierge Specialist is responsible for providing Best in Class in-person and phone contact service with guests at the Spa's front desk and retail boutique.
- Initiates and connects in-person and by phone contact with guests to ensure all reservations for Spa service, pool rentals, day pass, and special events are executed with highest level of guest service; with a sense of urgency with each guest.
- Manages VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
- Assists Spa Concierge team to achieve financial goals and KPI's.
- Models Best in Class standards at highest level and works alongside Spa and Retail front desk teams while delivering operational excellence.
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