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Shift Supervisor

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WKS Restaurant GroupVacaville, CA
Full-time
  • Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &
  • efficiently in a Retail, Retail with Routes and Heritage store.
  • Overseeing the proper performance of all store activities
  • Training employees and ensuring that employees are working efficiently and effectively
  • Maintaining adequate staff in retail and production positions
  • Performing retail tasks as needed
  • Performing production tasks as needed, if applicable to store type
  • Ensuring customers are being cared for properly
  • Ensure Production Specialists understand production schedule for the day, if applicable to store type
  • Accessing the store's safe and getting change as necessary
  • Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
  • Locking doors and closing at night
  • Conduct store tours
  • Knowledgeable of Krispy Kreme history, product & current promotions
  • Model exceptional customer service skills for employees
  • Promote customer service oriented atmosphere in store
  • Fill customer orders accurately and quickly, including products, condiments, and change
  • Handle difficult customer situations professionally
  • Maintain a pleasant and courteous demeanor
  • Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
  • Knowledge and ability to execute all store functions
  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
  • Manager's food safety certification
  • Other duties as assigned
  • Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
  • Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
  • Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
  • Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme
  • Processing Specialist Workbook
  • Ensure batteries are charged for drive-thru equipment
  • Operation production equipment
  • Valid driver's license is required as required to drive delivery trucks
  • Safety and Sanitation
  • Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
  • Handle products per procedures identified in the Sales Specialist Employee Training Manual
  • Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
  • Comply with sanitation standards
  • Complete a processing schedule as needed
  • Must be able to perform all essential store functions
  • Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
  • Assist in training and development of Team Members
  • Handle customer and employee complaints or concerns professionally
  • Assist management with staff scheduling and team-building
  • Supports Managers with training of new employees
  • Model company standards and policies consistently
  • Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)
  • High school diploma or equivalent , preferred
  • Must be 18 years of age or older
  • Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
  • Strong leadership, organizational, and communication skills
  • Experience working with people and history of dependability
  • Must have flexibility to work any day or shift as needed
  • Pass a pre-employment drug screen, criminal background check
  • Previous job stability preferred
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communicating with customers and co-workers
  • Packing donut boxes
  • Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active
  • Using hand-trucks to push/pull products, often on ramps
  • Visual Acuity Requirements
  • Must be able to read and distinguish between products, product boxes, and labels
  • The worker is subject to inside and outside environmental conditions.
  • Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.

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